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veinne
Member

How to cancel the payment

Hello,

I checked my Upwork account this morning and my salary has automatically "GET PAID" through Payoneer. How can I cancel it and choose another payment method?

2 REPLIES 2
petra_r
Member


Ivonne F wrote:

How can I cancel it and choose another payment method?


You can't, normally.

Is this your first time withdrawing to Payoneer? (usually you have to "confirm" only the first time)

g_vasilevski
Retired Team Member
Retired Team Member

Hi Ivonne,

 

Unfortunately we can't reverse a withdrawal back to your Upwork account.

Earnings are automatically withdrawn to your primary payment method based on the Payment Schedule you choose. To update or change your Payment Schedule, go to Settings > Get Paid. To learn more about this check out this Help Article. I would also suggest updating your prefered payment method as a primary payment method. Thank you.

~ Goran
Upwork