My VAT number was not accepted I believe because I didn't put the country letters before it. How do I change it? When I go to tax information the only option I have there is to remove it, and if I choose that a window pops up that "removing VAT exemption cannot be undone. Are you sure you want to do this?". So how do I change it without losing this?
I hope you don't mind me getting on this thread. I need to change my VAT number as requested by Upwork but I cannot find how to contact the Customer Support Team. Can you help with this please?
Thanks for your help. I've been to my settings and the only option under Tax Information is to remove VAT exemption which then cannot be undone. Am I following the right procedure here?
Hello, I need to change my Vat number. It wasn't accepted maybe because I didn't put the country letters. Do i need to remove the wrong one and then put the correct one? Thanks.
Once you go to your VAT section on the right side you will see a green button "Remove". You can use this button to remove the current VAT number and add it again. Thank you!
I also have a question about the VAT number. I entered it without the country letters and the number didn't get accepted. I removed it following the steps you explain in this forum and I entered it with the letters. I got rejected again. I asked my boss (the owner of the company) to write a letter and authorize me to use the data. Plus, I sent my contract with the company to the support team to prove I am part of it. I got no answer at all.
I am very surprised with the poor customer support. I would really expect a much higher level from a platform with such high fees. If our client did not work exclusively on Upwork I wouldn't use it for sure. But anyhow, would you please advise me on how to get the VAT number validated, please?
Thank you in advance.