Nov 24, 2020 10:19:11 AM by Jessica T
I am trying to change the email address associated with my account, but don't see an option to do so since it uses Google to sign in automatically.
Nov 24, 2020 11:43:18 AM by Andrea G
Hi Jessica,
Since you are using Google sign in you'll need to first disconnect this from your Connected Services. If you still want to use Google sign in with a different Google account, you'll need to re-connect there with the new account. And separately, you can update your registered email by going to Settings > Contact info.
Please let us know if you need any further assistance,
Thanks!
Nov 24, 2020 02:03:36 PM by Jessica T
Nov 24, 2020 02:50:48 PM by Andrea G
Hi Jessica,
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists? Please let us know!
Nov 24, 2020 03:11:36 PM by Jessica T
Nov 24, 2020 04:24:12 PM by Joanne P
Hi Jessica,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Feb 14, 2021 11:31:24 PM by Luiggi R
Hi Purvi,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jul 13, 2021 10:33:31 AM by Bojan S
Hi Virginia,
It looks like you were able to update your email address. Feel free to reach back to us if you need any further assistance.
Thank you!
May 16, 2023 12:04:27 PM by Annie Jane B
Hi Muhammad,
Thank you for reaching out to us. I tried but wasn’t able to replicate the issue you’re describing. Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?
Jan 22, 2021 03:12:48 PM by Keith H
I am experiencing this very problem. I am unable to change my email address and unable to disconnect from Google sign in. Please advise.
Jan 22, 2021 05:23:40 PM by Joanne P
Hi Keith,
I've escalated your concern to our team. One of our team members will reach out and assist you directly via a support ticket.
Feb 25, 2021 05:50:45 AM by Mitalee D
Hi, I'm facing the same issue. The section of "Connected Services" won't open, and I need to change my email id urgently.
Could you please help me asap?
Thanks
Feb 25, 2021 05:55:15 AM by Goran V
Hi Mitalee,
Just to confirm, are you able to access your Settings page? If yes, you will need to go to Settings > Contact Info > Account and update your email address. Thank you.
Feb 25, 2021 05:58:58 AM by Mitalee D
Hi Goran,
Yes, I can access the settings page. But the section for "Contact Info" redirects me to "Password & Security". I logged in using Google, but I have an issue with my Google account and need to change it to another email. Thanks.
Feb 25, 2021 06:05:25 AM by Goran V
Hi Mitalee,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your email address. Thank you.
Feb 25, 2021 06:29:14 AM by Mitalee D
That would be great.
Since my registered email is not working, would they get in touch with me via the platform? Or is there another way?
Mar 16, 2021 11:45:29 PM by Damilola Z
Mar 16, 2021 11:53:31 PM by Aleksandar D
Hi Damilola,
Could you please send us more information about your issue? As you are using Google Sign-In, to change your email address, you first need to go to Settings > Connected Services and disconnect your Google account. After that, you can go to Settings > Contact Info and update the email address under the 'Account' section.
Thank you.
Mar 17, 2021 01:23:25 PM by Damilola Z
Mar 17, 2021 02:14:59 PM by Andrea G
Hi Damilola,
Could you please try clearing your cache and cookies or logging in with a different browser to see if you're still being redirected?
Thanks!
Apr 29, 2021 10:42:27 AM by Andrea G
Hi Moh,
I checked and it looks like you've not enabled a Security Question yet. You'll need to do this in your Password & Security Settings before being able to access the rest of your Settings.
Thanks!