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How to change an email address

cf36be4f
Active Member
Jessica T Member Since: Nov 24, 2020
1 of 24

I am trying to change the email address associated with my account, but don't see an option to do so since it uses Google to sign in automatically. 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 24

Hi Jessica,

 

Since you are using Google sign in you'll need to first disconnect this from your Connected Services. If you still want to use Google sign in with a different Google account, you'll need to re-connect there with the new account. And separately, you can update your registered email by going to Settings > Contact info.

 

Please let us know if you need any further assistance,

Thanks!

~Andrea
Upwork
cf36be4f
Active Member
Jessica T Member Since: Nov 24, 2020
3 of 24
Hi,

Thanks for reaching out! I might be missing something, but when I click on
either contact info or connected services it takes me to the password and
security page. Is there another place to change it?

Thank you
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4 of 24

Hi Jessica,

 

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists? Please let us know!

 

~Andrea
Upwork
cf36be4f
Active Member
Jessica T Member Since: Nov 24, 2020
5 of 24
I was hoping that was it, but unfortunately, it did not solve it. I did
clear my cache and cookies in the advanced settings but when I click
contact info or connected services, it still goes back to the password and
security page.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 24

Hi Jessica,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork
cf36be4f
Active Member
Jessica T Member Since: Nov 24, 2020
7 of 24
Thank you!
ab06e87f
Active Member
Purvi B Member Since: Feb 14, 2021
8 of 24

Hi, I am facing the same issue.
Can you please help?

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
9 of 24

Hi Purvi,

 

I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Upwork
4f6e21d3
Active Member
Keith H Member Since: Jan 22, 2021
10 of 24

I am experiencing this very problem. I am unable to change my email address and unable to disconnect from Google sign in. Please advise.

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