How to change country of residence

[Rabeya Z]

I am a citizen of the United States. I signed up for my oDesk account while I was living in the U.S.A. So in the oDesk profile it shows, USA as my country of residence. Now I moved to my country (by born) Bangladesh. Should I change my residence status? If I have to how can I change it?

[Jennifer H]

Yes, you need to change your address if you moved to a new country.

Click the gear icon ("Settings") in the upper right-hand corner of your screen.

Then, under Contact Info, click "Edit" on the Location section. That will let you change your address and country. Hope this helps!

[Rabeya Z]

Thanks for the suggestion. I tried to change adress from the settings. But it says I have to contact the customer service to change the country of residence. Do you know how long it takes for the customer service to get back? 

[Abid J]

same issue with me

[Valeria K]

Hi Abid,

Once you edit your Location, you may be asked to complete ID Verification. Please, refer to the support ticket that you currently have open about this issue for further instructions.

Thank you for your cooperation!

[Kristina D]

Thank you! 

Submitting a ticket thats exactly what I've adviced to my friend while he had the same issue.

Kinds regards,

Software Tester

Kristina Dzyuba.

[Uttam R]

How to send tickets to change the residence?

[Vladimir G]

Hi Beck,

Please go to Settings and update your location details on the Contact Info page.

[Dustin S]

I signed up when I was in the US but never set up a profile. I now live in Thailand, and when I login, I only have the option to set up my profile and cannot change my location. Therefore, it keeps asking me for a US phone number which I don't have so I am stuck in a catch 22. I need a US number to verify so I can get out the set up phase to change my country but I cannot verify my account unless I change my country. Who designed that??

[Goran V]

Hi Dustin,

Our team changed your country to Thailand, please go to Settings and update your address details on the Contact Info page.