I had suggested to a client and he had agreed to cap my job at 3 hours.
I thought I could refund him if the recorded time exceeded the agreed.
When he saw 5:10 hh:mm recorded, he panicked and started a dispute.
So I felt forced to refund my last weeks work, remaining with payment just for 2:10 rather than 3:00.
1. How do collect the payment for the missing 0:50?
2. How do I avoid a negative impact on my score, since there's no dispute with the client but only a lack of flexibility of Upwork's refund mechanism.
Sorry about the misunderstanding. It looks like the contract has already been closed so in order to pay you any extra amounts, the client will need to issue a bonus payment to you. They should be able to do it on a closed contract as well. Please, communicate with them about that payment.
Since the contract has already been closed and feedback provided, there won't be any additional factors that would influence your JSS.
Talent Scout is a service we launched to a small subset of clients last year, that matches pre-vetted remote talent to some of the leading clients on our platform.Learn More
Attend the talent webinar and learn about the different journeys you can embark upon as you grow your independent business from your first job to full scale.Learn More
We began collecting Mexico's Value Added Tax (VAT) when talent and clients registered in Mexico purchase Upwork services.Learn More
If you want to take the first step towards becoming a freelancer but aren't sure how to begin, you're in the right place. This article will discuss seven steps to becoming a freelancer.Learn More