How to fil in" international ID" for my payment method?

[#1]

Hi~ madam / sir
I choose a payment method , when I write my international ID , the upwork website said: "invalid format"

Pls review the attachment photo, you'll know the problem. 
How can I fix it?

Thanks!

XIAO LAN

**Edited for Community Guidelines**

[#2]

Hi Xiao,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.