When I was new to Upwork, I accept a contract with a client and after a while, she canceled the contract because of her problems and told me that she do it in order to have no bad effect on my account. But from there, this contract counts as bad feedback on my job success score rate. All of my contracts have 5 stars feedback. How can I fix this problem in my profile?
Thanks in advance.
Also, a cancelled contract doesn't count as bad feedback, and has no effect on JSS (it used to, but Upwork changed this).
No, a "cancelled" contract can still have bad private feedback and count towards JSS. Contracts with no feedback don't have a negative effect any longer.