Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

How to get paid using my company name and checking account

lisamaech
Active Member
Lisa C Member Since: Sep 22, 2016
1 of 19

I'm not sure if this is in the correct location, but I'm trying to reach Customer Service as the notice directs me to do, to request a "manual review" of my checking account name.

I have an S corp where all my billing and payments are processed. I need Upwork payments to go there also. After adding a new checking account I was presented with the following:

What to do if the names don’t match:

Contact Customer Support by clicking here to request a manual name review. In some cases, name discrepancies can be resolved by us. Those scenarios are:

  • You are using a company bank account – To complete verification you may need to provide personal identification as well as one of the following:
    • An original bank statement showing the company name, as well as your name.
    • A business license showing your name and the company name.
    • Articles of Incorporation showing the company name with you as an authorized agent/owner.

So how do I contact Customer Support? Clicking on the link for "here" takes to search articles and then leads me here. NEVER am I given an option to contact Customer Support.

 

I want to request the Manual Name Review and provide the documentation listed above. Can anyone give me more information?

 

thanks in advance

 

 

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
2 of 19

Hi Lisa,

We will have one of our agents reach out to you directly to help assist you with this request.

~Nina
lisamaech
Active Member
Lisa C Member Since: Sep 22, 2016
3 of 19

Thank-you. I would apprcciate that. Past jobs were paid to me personally but now I need it to go to my company. I will wait to hear from someone.

lwheatcraft
Active Member
David Logan W Member Since: Mar 26, 2018
4 of 19

I am actually having the exact same issue. If you could help me out, that would be wonderful! Thanks!

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
5 of 19

Hi David,

We'll have a member of the team get in touch with you about adding a company bank account.

~Nina
lisamaech
Active Member
Lisa C Member Since: Sep 22, 2016
6 of 19

I finally got some success with my request. And they have completed the process. Apparently they did some work on it 2 days ago but no one ever let me know I needed to verify minimal bank account deposits to activate the account. So this evening it was all fixed. Hope they get your fixed also.

lisamaech
Active Member
Lisa C Member Since: Sep 22, 2016
7 of 19

am still waiting for someone to contact me about this. I am working on a project and I nedd to ensure the payments are processed correctly

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
8 of 19

Lisa,

We will follow up on this and make sure someone reaches out to you.

~Nina
lisamaech
Active Member
Lisa C Member Since: Sep 22, 2016
9 of 19

Do I need to pay and upgrade my account to get some help? Because I am still waiting for someone to contact me about this, and I'm getting a little tense about it. People tend to get that way when it comes to their money you know. It's been 5 days. And you told me twice that someone would contact me.

Does upwork need to contract to some freelancers to help with customer support?

 

When I originally tried to get help for this, the help articles said I would see a contact button but apparently my account or my question doesn't qualify for that option. Will I get better response if I pay and upgrade my account? 

 

What is the next step for me? I mean, on the 23rd you said "directly".... is there another definition for directly that means "maybe a week"?

 

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
10 of 19

Hello Lisa,

 

We're sorry for the inconvenience. I just made another follow up to your request. Our team will get in touch with you as soon as possible. Thank you for your patience.


Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS