I'm not sure if this is in the correct location, but I'm trying to reach Customer Service as the notice directs me to do, to request a "manual review" of my checking account name.
I have an S corp where all my billing and payments are processed. I need Upwork payments to go there also. After adding a new checking account I was presented with the following:
What to do if the names don’t match:
Contact Customer Support by clicking here to request a manual name review. In some cases, name discrepancies can be resolved by us. Those scenarios are:
So how do I contact Customer Support? Clicking on the link for "here" takes to search articles and then leads me here. NEVER am I given an option to contact Customer Support.
I want to request the Manual Name Review and provide the documentation listed above. Can anyone give me more information?
thanks in advance
I finally got some success with my request. And they have completed the process. Apparently they did some work on it 2 days ago but no one ever let me know I needed to verify minimal bank account deposits to activate the account. So this evening it was all fixed. Hope they get your fixed also.
Do I need to pay and upgrade my account to get some help? Because I am still waiting for someone to contact me about this, and I'm getting a little tense about it. People tend to get that way when it comes to their money you know. It's been 5 days. And you told me twice that someone would contact me.
Does upwork need to contract to some freelancers to help with customer support?
When I originally tried to get help for this, the help articles said I would see a contact button but apparently my account or my question doesn't qualify for that option. Will I get better response if I pay and upgrade my account?
What is the next step for me? I mean, on the 23rd you said "directly".... is there another definition for directly that means "maybe a week"?
We're sorry for the inconvenience. I just made another follow up to your request. Our team will get in touch with you as soon as possible. Thank you for your patience.
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