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katsub
Community Member

How to input security question?



Please tell me! I didn’t immediately remember my secret question in my account, but when I remembered, when I entered it, I got a message: "The number of entries has expired, click the link Forgot your question?" I click, it is proposed to send an e-mail message updating the question. But unfortunately, mail is not available. Is there a way out of the situation? Is it possible to introduce a secret question after some time?

4 REPLIES 4
g_vasilevski
Retired Team Member
Retired Team Member

Hi Nadzezhda,

 

You can use this form provided in this help article, to reset your password or security question. Thank you.

~ Goran
Upwork

Hi, Goran. I remembered a secret question, but unfortunately, I lost access to email. I want to introduce a secret question, but the limit is exceeded. Please, look at scrinshot.**Edited for Community Guidelines**

g_vasilevski
Retired Team Member
Retired Team Member

Hi Nadzezhda,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

~ Goran
Upwork

please do it as quickly as possible, thanks

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