Jul 8, 2016 02:03:08 PM by Shivanshu S
My upwork account is created by my previous company and now i have left my company, They have changed the password of my account and they are using my account for bidding purpose. I want to recover my account or i want to delete or cancel my account because they are doing wrong thing.. what to do.. Please help me out.. I am trying to connect with upwork support team but there is no live chat services avaailable.. Thanks
Jul 8, 2016 02:53:44 PM by Valeria K
Hi Shivanshu,
I just sent you a private message with instructions. You will be able to find it in the upper left corner on this page.
Oct 22, 2018 10:16:59 PM by Bodiuzzaman B
I am also facing same problem. Someone log in accoung and change my email. I need to recover my account.
Oct 22, 2018 11:09:55 PM by Goran V
Hi Bodiuzzaman,
One of our team members will reach out to you via ticket and assist you further with your account. Thank you.
Oct 24, 2018 01:19:57 AM by Kolawole A
Oct 24, 2018 01:32:44 AM by Goran V
Hi Kolawole,
Please send me a PM(click on my name) with your account details and our team will reopen your account. Once it is reopened I would strongly suggest to close this account as having more than one is a violation of our TOS. Thank you.
May 25, 2020 01:18:03 PM Edited May 25, 2020 01:18:55 PM by Chiazor O
Hello,
Please I want to retrieve my deleted upwork account.
Kind regards.
Dec 5, 2018 09:55:01 PM by Cathlene F
Dec 5, 2018 11:06:58 PM by Goran V
Hi Cathlene,
Do you remember your UserID or email from your account? If yes, please reach out to me via PM(click on my name) and I will assist you further. Thank you.
Apr 13, 2019 10:54:03 PM by Riri A
Hi Shobhit,
We'll help you the best we can. Do you remember your Username or email from your account? If yes, please reach out to me via PM(click on my name) and I will assist you further. Thank you.
Jun 19, 2019 05:12:17 AM by Goran V
Hi Hiral,
Please reach out to me via PM (Click on my name) with more details about the account you`re referring to and I will assist you further. Thank you.
Jun 28, 2019 03:37:34 AM by Tom I
I had an upwork years ago but cannot recover it as I no-longer have access to that email address.
But I can't create a new one either because my phone number is tied to that old account
Please help!
Jun 28, 2019 03:51:07 AM by Goran V
Hi Tom,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
May 28, 2020 01:25:45 AM by Atul K
I am also having the same problem please help me.
I was working with an agency with my upwork account but when I left the agency they changed my password. And now I don't have any access to it.
I need to recover it please help.
May 28, 2020 01:46:47 AM by Goran V
Hi Atul,
Please reach out to me via PM (click on my name) with more details and I will assist you further. Thank you.
Mar 9, 2021 09:16:45 AM by Madelaine S
This happened to my friend too. Do you mind sending me a message with the instruction. Thank you in advance!
Feb 13, 2023 08:46:41 AM by Tushar M
Hello Valeria,
I'm facing the same case. Could you please instruct me how to claim or delete my other active account.
Looking forward
Thanks and regards
Tushar
Feb 13, 2023 10:09:54 AM by NikolaS N
Hi Tushar,
Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to?
Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.
May 1, 2019 03:06:27 AM by Eshwer G
My upwork account is created by my previous company and now i have left my company, They have changed the password of my account and they are using my account for bidding purpose. I want to recover my account or i want to delete or cancel my account because they are doing wrong thing.. what to do.. Please help me out.. I am trying to connect with upwork support team but there is no live chat services available.. Thanks
Please any support member contact me so I can share the old profile details as it was private now but I can give you the profile URL.
May 1, 2019 03:54:34 AM by Goran V
Hi Eshwer,
Please send me a PM (click on my name) with your account details and our team will investigate it further. Thank you.
Aug 16, 2019 02:10:43 PM Edited Aug 16, 2019 02:39:46 PM by Bojan S
Hello good afternoon.
I would like to know if I have any chance of recovering my Odesk account, since I had a lot of work done on it as well as a very good reputation.
For a time I worked for Odesk (I think 2 years) but, one day I left alone on my own in my country (Argentina) to produce different objects.
I am an Industrial Designer and I develop and manufacture medical equipment. I have many projects but, the reality is that today, the situation in Argentina is very difficult but at the same time it is very favorable to work for the USA, for example, earning in dollars.
Due to this reason, I would like to return to work here but now I know it is called UpWork. The issue is that I don't remember the emails I use or my username. Will I be able to retrieve the information from that account so as not to open a new one and have everything in it?
The data I can pass you are:
-Name and Surname: Pablo Ariel Boverio
-ID: 29442484
-Profession: Industrial Designer
-Time I worked: 6 or 7 years ago
Thank you.I also leave my email for the doubts:
**Edited for community guidelines**
Aug 16, 2019 02:46:04 PM by Bojan S
Hi Pablo Ariel,
Please, note that when oDesk merged with Elance and became Upwork, oDesk accounts continued to be accessible through the new Upwork platform. If you had an account on oDesk, you should still be able to log into it with its original email address or user ID and password.
You can send me a PM with more information about that account so that we can try to locate it for you.
Thank you!
Nov 6, 2019 08:40:16 AM by Ivan T
Hi,
I am facing the same issue, I have lost access to my email account, because it was temprorare email server of company and now I have lost my upwork account, can any one help?
Thanks, Ivan Trach
Nov 16, 2019 12:59:14 AM by Masa F
Hello,
I worked with upwork (odesk) before and want to do it again, but it seems that I've (unintentionally) deketed my account. I would like to recover my old account as I had good rating etc.
Could you please help?
I tried to send a message to you but somehow it didn't work. I made this new account just to write here.
Thank you very much in advance.
Nov 16, 2019 02:18:32 AM by AleksandarD A
Hi Masa,
Thanks for reaching out to us. Could you please send me a PM with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.
Thank you.
Nov 25, 2019 03:32:16 PM by Derek J
I also am having this problem I was wondering if I could recover my account using the phone number on the account.
Nov 25, 2019 08:58:08 PM by Avery O
Hi Derek,
I was unable to locate your old account for you. Please send us me the details of your account through a PM so that I can assist you further.
Jan 21, 2020 03:13:25 AM by Murat G
Hello, I'm Murat Gezer
I can't open Saurav Jain to the account where I invested 100usd.
Can you help me ..
Jan 21, 2020 03:21:23 AM by Goran V
Hi Murat,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Feb 2, 2020 01:52:05 AM by The D
Hello,
I have the same issue, I cannot login in my account anymore, its seems someone had changed my account details. I hope someone can help me with my problem. I just made a new account just to get some help from you mods.
Feb 2, 2020 02:24:24 AM by AleksandarD A
Hi,
Please note that due to our Community settings, new users will need to wait up to 2 hours in order to have the option to send private messages. After your Community rank updates from 'New Forum Member' to 'Active Member', please send me a PM with your account details so that I can assist you further.
Thank you.
Jan 5, 2022 11:48:33 PM by Prativa S
One of my colleague has lost his upwork account. His account is now private. Please help!
Shivanshu S wrote:My upwork account is created by my previous company and now i have left my company, They have changed the password of my account and they are using my account for bidding purpose. I want to recover my account or i want to delete or cancel my account because they are doing wrong thing.. what to do.. Please help me out.. I am trying to connect with upwork support team but there is no live chat services avaailable.. Thanks
Jan 6, 2022 12:53:48 AM by Pradeep H
Hi Prativa,
Thank you for your message. Could you please request your colleague to contact us here so that we can better assist them? Our social support team will be happy to help them in case they are unable to contact us here. Please private message us on Facebook by following this link (m.me/upwork) or Tweet us at www.twitter.com/upworkhelp on Twitter.
Thank you
Pradeep
Jan 20, 2022 09:51:15 PM Edited Jan 25, 2022 08:44:36 AM by Valeria K
Please help me in claiming this profile back:
Here is the profile link- **Edited for Community Guidelines**
Jan 20, 2022 10:53:17 PM by Pradeep H
Hi Prativa,
Thank you for your message. I checked and the profile belongs to someone else. Could you please clarify why do you want to claim this profile?
Thank you
Pradeep
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