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Shivanshu's avatar
Shivanshu S Community Member

How to recover my account

My upwork account is created by my previous company and now i have left my company, They have changed the password of my account and they are using my account for bidding purpose. I want to recover my account or i want to delete or cancel my account because they are doing wrong thing.. what to do.. Please help me out.. I am trying to connect with upwork support team but there is no live chat services avaailable.. Thanks 

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Tsl's avatar
Tsl D Community Member

Dear Upwork Support,

 

I need help recovering my Upwork account. My former employer created it, but I've left the company. They changed the password and are using it without my permission.

 

Please help me either regain control of my account or delete it. I'm ready to provide any necessary documents or verification.

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53 REPLIES 53
Valeria's avatar
Valeria K Community Member

Hi Shivanshu,

 

I just sent you a private message with instructions. You will be able to find it in the upper left corner on this page.

~ Valeria
Upwork
Bodiuzzaman's avatar
Bodiuzzaman B Community Member

I am also facing same problem. Someone log in accoung and change my email. I need to recover my account.

Goran's avatar
Goran V Retired Team Member

Hi Bodiuzzaman,

 

One of our team members will reach out to you via ticket and assist you further with your account. Thank you.

~ Goran
Upwork
Kolawole's avatar
Kolawole A Community Member

Please I want to retrieve my mistakenly deleted upwork account
Goran's avatar
Goran V Retired Team Member

Hi Kolawole,

Please send me a PM(click on my name) with your account details and our team will reopen your account. Once it is reopened I would strongly suggest to close this account as having more than one is a violation of our TOS. Thank you.

~ Goran
Upwork
Chiazor's avatar
Chiazor O Community Member

Hello,

Please I want to retrieve my deleted upwork account.

 

Kind regards.

Bojan's avatar
Bojan S Community Manager

Hi Chiazor,

 

Could you please click on my name and send me a PM with more information about the account you need help with. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Upwork
Cathlene's avatar
Cathlene F Community Member

Hi I'm just wondering how to retrieve my account. It was odesk before..I've worked with odesk for almost two years and I have a very good record in there but I needed to work.on secular job. I'm.trying and trying to retrieve that account but I can't. What should I do.
Goran's avatar
Goran V Retired Team Member

Hi Cathlene,

Do you remember your UserID or email from your account? If yes, please reach out to me via PM(click on my name) and I will assist you further. Thank you.

~ Goran
Upwork
shobhit's avatar
shobhit r Community Member

Hi 

 

How can i recover  my odesk account?

Please share details

Riri's avatar
Riri A Community Member

Hi Shobhit,

We'll help you the best we can. Do you remember your Username or email from your account? If yes, please reach out to me via PM(click on my name) and I will assist you further. Thank you.

~ Riri
Hiral's avatar
Hiral S Community Member

I am also facing the same issue.

Goran's avatar
Goran V Retired Team Member

Hi Hiral,

 

Please reach out to me via PM (Click on my name) with more details about the account you`re referring to and I will assist you further. Thank you.

~ Goran
Upwork
Tom's avatar
Tom I Community Member

I had an upwork years ago but cannot recover it as I no-longer have access to that email address. 

 

But I can't create a new one either because my phone number is tied to that old account

 

Please help!

Goran's avatar
Goran V Retired Team Member

Hi Tom,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

~ Goran
Upwork
Atul's avatar
Atul K Community Member

 I am also having the same problem please help me.
I was working with an agency with my upwork account but when I left the agency they changed my password. And now I don't have any access to it.
I need to recover it please help.

Goran's avatar
Goran V Retired Team Member

Hi Atul,

 

Please reach out to me via PM (click on my name) with more details and I will assist you further. Thank you.

~ Goran
Upwork
Madelaine's avatar
Madelaine S Community Member

This happened to my friend too. Do you mind sending me a message with the instruction. Thank you in advance!

Bojan's avatar
Bojan S Community Manager

Hi Madelaine,

 

Could you please click on my name and send me a PM with more information about your request, including the email address of the account you're referring to? I’ll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Upwork
Tushar's avatar
Tushar M Community Member

Hello Valeria, 

I'm facing the same case. Could you please instruct me how to claim or delete my other active account. 

 

Looking forward 

Thanks and regards

Tushar

Nikola's avatar
Nikola S Retiring Moderator

Hi Tushar,

 

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to?

 

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

 

~ Nikola
Eshwer's avatar
Eshwer G Community Member

My upwork account is created by my previous company and now i have left my company, They have changed the password of my account and they are using my account for bidding purpose. I want to recover my account or i want to delete or cancel my account because they are doing wrong thing.. what to do.. Please help me out.. I am trying to connect with upwork support team but there is no live chat services available.. Thanks

 

Please any support member contact me so I can share the old profile details as it was private now but I can give you the profile URL.

Goran's avatar
Goran V Retired Team Member

Hi Eshwer,

 

Please send me a PM (click on my name) with your account details and our team will investigate it further. Thank you.

~ Goran
Upwork
Pablo Ariel's avatar
Pablo Ariel B Community Member

Hello good afternoon.

I would like to know if I have any chance of recovering my Odesk account, since I had a lot of work done on it as well as a very good reputation.

For a time I worked for Odesk (I think 2 years) but, one day I left alone on my own in my country (Argentina) to produce different objects.

I am an Industrial Designer and I develop and manufacture medical equipment. I have many projects but, the reality is that today, the situation in Argentina is very difficult but at the same time it is very favorable to work for the USA, for example, earning in dollars.

Due to this reason, I would like to return to work here but now I know it is called UpWork. The issue is that I don't remember the emails I use or my username. Will I be able to retrieve the information from that account so as not to open a new one and have everything in it?

The data I can pass you are:

-Name and Surname: Pablo Ariel Boverio
-ID: 29442484
-Profession: Industrial Designer
-Time I worked: 6 or 7 years ago

Thank you.I also leave my email for the doubts:

**Edited for community guidelines**