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How to recover my account

Active Member
Hiral S Member Since: Mar 6, 2019
11 of 26

I am also facing the same issue.

Goran V Moderator Member Since: Mar 24, 2017
12 of 26

Hi Hiral,


Please reach out to me via PM (Click on my name) with more details about the account you`re referring to and I will assist you further. Thank you.

Active Member
Tom I Member Since: Jun 28, 2019
13 of 26

I had an upwork years ago but cannot recover it as I no-longer have access to that email address. 


But I can't create a new one either because my phone number is tied to that old account


Please help!

Goran V Moderator Member Since: Mar 24, 2017
14 of 26

Hi Tom,


One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

Active Member
Eshwer G Member Since: Oct 22, 2018
15 of 26

My upwork account is created by my previous company and now i have left my company, They have changed the password of my account and they are using my account for bidding purpose. I want to recover my account or i want to delete or cancel my account because they are doing wrong thing.. what to do.. Please help me out.. I am trying to connect with upwork support team but there is no live chat services available.. Thanks


Please any support member contact me so I can share the old profile details as it was private now but I can give you the profile URL.

Goran V Moderator Member Since: Mar 24, 2017
16 of 26

Hi Eshwer,


Please send me a PM (click on my name) with your account details and our team will investigate it further. Thank you.

Active Member
Pablo Ariel B Member Since: Aug 16, 2019
17 of 26

Hello good afternoon.

I would like to know if I have any chance of recovering my Odesk account, since I had a lot of work done on it as well as a very good reputation.

For a time I worked for Odesk (I think 2 years) but, one day I left alone on my own in my country (Argentina) to produce different objects.

I am an Industrial Designer and I develop and manufacture medical equipment. I have many projects but, the reality is that today, the situation in Argentina is very difficult but at the same time it is very favorable to work for the USA, for example, earning in dollars.

Due to this reason, I would like to return to work here but now I know it is called UpWork. The issue is that I don't remember the emails I use or my username. Will I be able to retrieve the information from that account so as not to open a new one and have everything in it?

The data I can pass you are:

-Name and Surname: Pablo Ariel Boverio
-ID: 29442484
-Profession: Industrial Designer
-Time I worked: 6 or 7 years ago

Thank you.I also leave my email for the doubts:

**Edited for community guidelines**

Bojan S Moderator Member Since: Mar 9, 2018
18 of 26

Hi Pablo Ariel,


Please, note that when oDesk merged with Elance and became Upwork, oDesk accounts continued to be accessible through the new Upwork platform. If you had an account on oDesk, you should still be able to log into it with its original email address or user ID and password. 


You can send me a PM with more information about that account so that we can try to locate it for you. 


Thank you!

~ Bojan
Active Member
Ivan T Member Since: Nov 6, 2019
19 of 26



I am facing the same issue, I have lost access to my email account, because it was temprorare email server of company and now I have lost my upwork account, can any one help?

Thanks, Ivan Trach

Bojan S Moderator Member Since: Mar 9, 2018
20 of 26

Hi Ivan,


Could you please click on my name and send me a PM with more information about the account you need help with. I'll check that for you and assist you accordingly.


Thank you.

~ Bojan