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Re: How to recover my suspended account

Active Member
Ata B Member Since: Aug 19, 2020
11 of 25

Hi Goran, 

My account is suspended but I haven't recieved any e-mail about why it is suspended.

Thank you.


Bojan S Moderator Member Since: Mar 9, 2018
12 of 25

Hi Ata,


I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.


Thank you for your patience.

~ Bojan
Active Member
Shivam S Member Since: Sep 17, 2020
13 of 25
Hy, My account is suspended how I recover it
Goran V Moderator Member Since: Mar 24, 2017
14 of 25

Hi Shivam,


Please refer to the instruction shared with you on your ticket. Once you`re ready feel free to start the verification. Thank you.

Active Member
Sana A Member Since: Oct 27, 2020
15 of 25


My sister's account has been suspended temporarily and also she is unable to post on community discussions, whenever she tried to question, she gets a response saying-You do not have sufficient privilege for this resource or its parent to perform an action.


Please help her out, her request number is- #30035001

Goran V Moderator Member Since: Mar 24, 2017
16 of 25

Hi Sana,


Unfortunately I can't share details for another user with you. Your sister can follow up on her ticket directly and our team will be more than happy to assist her further. Thank you.

Active Member
Sana A Member Since: Oct 27, 2020
17 of 25
She is not getting reply and she is also not able to post on community.
Please check the issue
Active Member
Feng D Member Since: Dec 23, 2020
18 of 25

hi, Goran

i also have the same problem, i register my first upwork account, and then i receive a email from 

Jake (Upwork Help), he asked me to upload some documentation.

I tried to upload some document to verify my identity, but the background system said it has I'm sorry! We are experiencing technical problems and are unable to process your request immediately

Now it said my account has been suspended. Please contact customer support.

That's why? It takes me a lot of time to sign up, what should i do now?

Please help me, thx

Andrea G Moderator Member Since: Jul 7, 2020
19 of 25

Hi Feng,


Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.



Active Member
Kehinde A Member Since: Aug 30, 2020
20 of 25
I've had my account suspended after it was opened and approved barely within 12 hours. The reason I opened this account if because a company pays me via UpWork.

I have created a ticket over 50 hours ago and haven't gotten a reply other then the automated ones. Please, kindly help look into this. All the necessary documents had been forwarded.

My ticket number is https: 29562959