How to recover my suspended account

Ata B · Aug 19, 2020 08:34:41 AM

Hi Goran,

My account is suspended but I haven't recieved any e-mail about why it is suspended.

Thank you.

Bojan S · Aug 19, 2020 11:43:26 AM

Hi Ata,

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

~ Bojan

AACHAB A · Apr 6, 2021 06:29:09 PM

I don’t know why my account is suspended. Please some can help me.

Joanne Marie P · Apr 6, 2021 08:35:04 PM

Hi Aachab,

I checked and it looks like the team has reached out to you regarding your account suspension. Please log in to your account and go here. Please follow the instruction they provided on the ticket to get this resolved as soon as possible.

-Joanne

Shivam S · Sep 17, 2020 11:20:07 PM

Hy, My account is suspended how I recover it

Goran V · Sep 17, 2020 11:25:09 PM

Hi Shivam,

Please refer to the instruction shared with you on your ticket. Once you`re ready feel free to start the verification. Thank you.

Sana A · Oct 27, 2020 03:34:38 AM

Hello,

My sister's account has been suspended temporarily and also she is unable to post on community discussions, whenever she tried to question, she gets a response saying-You do not have sufficient privilege for this resource or its parent to perform an action.

Please help her out, her request number is- #30035001

Goran V · Oct 27, 2020 03:37:40 AM

Hi Sana,

Unfortunately I can't share details for another user with you. Your sister can follow up on her ticket directly and our team will be more than happy to assist her further. Thank you.

Sana A · Oct 27, 2020 03:43:02 AM

She is not getting reply and she is also not able to post on community.
Please check the issue

Feng D · Dec 23, 2020 02:40:13 PM

hi, Goran

i also have the same problem, i register my first upwork account, and then i receive a email from

Jake (Upwork Help), he asked me to upload some documentation.

I tried to upload some document to verify my identity, but the background system said it has ：I'm sorry! We are experiencing technical problems and are unable to process your request immediately

Now it said my account has been suspended. Please contact customer support.

That's why? It takes me a lot of time to sign up, what should i do now?

Please help me, thx