Hi, so after I have accepted an offer from a client, unfortunately, my computer crashed. so I want to give him back his funds on escrow immediately so as not to waste his time because the job is a bit urgent.
I want to know how to do that and I want to know whether that will affect my rating or JSS.
Please help. Thank you
You or your client can close the contract. Funds in escrow will be automatically released back to the client if you end the contract. If your client closes the contract on their end, they will be prompted to request a refund.
As for your Job Success Score, in general, when a contract fails to lead to any earnings your JSS will be negatively impacted. You may read more about it here in the FAQs section of this help article.
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