How to refund to client with not having full balance in account?

[kautikmistry]

Hello,

I need to refund one client, as the job was not completed successfully by me. How can I refund him back as I need to refund back $1500 and I don't have that much balance. Can I add balance from my bank account to upwork and refund him back?

Thanks

[BojanS]

Hi Kautik,

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[kautikmistry]

Hello,

You guys will create support ticket or I need to create it?

Thanks

[BojanS]

Hi Kautik,

A member of the team has reached out to you already. You should also be able to access the ticket directly here.

Thank you for your patience!