How to refuse a refund

[Giada C]

my client asked me 2 refunds but now, he know it was a mistake, and he wants to delete the request. I'm not able to refuse the requests of refund, maybe it's too old.
Please, I need support.

Thank you

Here the contract details: https://www.upwork.com/ab/f/contracts/20911598#milestones%2F20181209%2F20190107

Giada Chiarella

[Petra R]

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@Giada C wrote:

my client asked me 2 refunds but now, he know it was a mistake, and he wants to delete the request. I'm not able to refuse the requests of refund, maybe it's too old.

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 Was that refunds for money that had already been released to you? In that case just cancel and ignore the requests.

[Giada C]

Hi Petra,
Thank You for your reply.
There is a way ti know if these refunds have been already charged to me? In the previous message the link of the contact

Thank You
Giada