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1618
Member

How to remove bad feedback

Hi guys, I've recently seen that I've not had great feedback from my first ever client. Basically the long and the short of it is that I'd created what was described in her brief but as it turns out even after following her instructions and submitting my style of work before the project started, she was not happy with whatever I provided her and kept changing her mind over and over again meaning that we missed the project deadline.

 

I'm really concerned that this is affecting me getting other jobs. 

 

Is there any way I can get this removed? To add insult to injury I barely made any money out of this.

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lysis10
Member

The hard part about any creative field is sometimes you're just not the right one. Not because you did something wrong, but your style isn't the client's style. At least she paid you. Can't beat yourself over it.

 

Can't remove the feedback unless you are top rated. It'll affect your JSS but all you can really do is just keep at it. Don't even let it bother you. It's out of your control. No sense getting upset over things you can't control.

 

eta: derp, I forgot refunds. OP, you can refund and the front-end stars are removed but not jss stuff.

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7 REPLIES 7
lysis10
Member

The hard part about any creative field is sometimes you're just not the right one. Not because you did something wrong, but your style isn't the client's style. At least she paid you. Can't beat yourself over it.

 

Can't remove the feedback unless you are top rated. It'll affect your JSS but all you can really do is just keep at it. Don't even let it bother you. It's out of your control. No sense getting upset over things you can't control.

 

eta: derp, I forgot refunds. OP, you can refund and the front-end stars are removed but not jss stuff.

Thank you!

What is JSS?

Lyndsey, whatever you do, don't give a refund, because the client's private feedback won't go way, and it's probably negative, so you might as well at least get compensated for your work. What you *could* do is post a reply to whatever verbal comments the client made in their feedback, and give your side of the story, keeping it short, factual, and professional.

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"No good deed goes unpunished." -- Clare Boothe Luce

I agree you should not refund. Refund is taken as "unsuccessful" by Upwork, meaning bad performance, even if you worked well. They don't want people working for free here. You followed instructions, you did your best, you were paid. Use the reply as John said, that way clients will be able to hear your side of the story.

 

Also be aware that some clients get into the habit of complaining to receive a refund. To avoid that check client's history before sending proposals to see how other freelancers rated them and how that client rated other freelancers.

 

I also agree that sometimes in some areas you are just not the best match... but if you go to a restaurant and ask for a meal you have to pay even if you don't like what they gave you for dinner. They don't give you your money back just because they didn't match your taste. ๐Ÿ™‚ A restaurant doing that would be out of business quickly.

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