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How to request for video call verification by mobail device because it's giving me help screen when

aman5611
Active

How to request for video call verification by mobail device because it's giving me help screen when click on link it's not working like desktop .

3 REPLIES 3
aocumen
Moderator
Moderator

Hi Aman, 


The chat function doesn't work on mobile so I suggest that you initiate your video-chat verification by clicking on the link from a laptop or desktop computer. Once you have an Chat Support Agent, please communicate that you do not have a webcam available, but have a smartphone that can do video calls. Your Support Agent will give you steps on how you can verify your profile. 


~ Avery
Upwork

I'm not able to contact with support agent?

Once you initiate the video-chat verification, a chat window will pop up so that you can be connected to one of our agents. Did you try accessing the link via a laptop or computer? 


~ Avery
Upwork
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