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How to submit a dispute for an active contract

amin_1979
Active Member
Amin A Member Since: Aug 29, 2020
1 of 8

Hello.

 

I have made a fixed-price contract with a client and the milestone due is September 2nd; however, I completed the job on August 28th. 

I requested the payment but I did not receive any responses from the client. I sent her a few other messages through both the Upwork message system and email, But I did not receive any responses from her.

Can I submit a dispute in this case?

 

Thank you for your response in advance.

sjbercot
Community Guru
Sarah B Member Since: Dec 15, 2017
2 of 8

You don't need to do anything. The client doesn't have to respond. Did you submit the work via the Submit Work button in the contract? If so, you'll be paid automatically in 14 days.

amin_1979
Active Member
Amin A Member Since: Aug 29, 2020
3 of 8
Thank you for your response.
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
4 of 8

Amin A wrote:

I requested the payment but I did not receive any responses from the client. I sent her a few other messages through both the Upwork message system and email, But I did not receive any responses from her.


Since yesterday? A mere day after submitting? "A few messages?" Both on the platform and email? It is Saturday! Stop harassing the client, who has 14  days (NOT a few hours) to review the work.

 

There is nothing to "dispute!" Leave the client alone, your behaviour is both unprofessional and unreasonable.

View solution in original post

amin_1979
Active Member
Amin A Member Since: Aug 29, 2020
5 of 8
Yes, you are right. But, the work was very straighforward. It was removing suspension from Google ad account which does not need to review. It's very obvious

Anyway, thank you for your response.
prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
6 of 8

14 days is 14 days. That is the rule. Be patient. You may get the money on Monday. Lots of people don't work on their Upwork stuff on weekends.

amin_1979
Active Member
Amin A Member Since: Aug 29, 2020
7 of 8
Ok. What a such angry community member.
tlbp
Community Guru
Tonya P Member Since: Nov 26, 2015
8 of 8

Amin A wrote:
Yes, you are right. But, the work was very straighforward. It was removing suspension from Google ad account which does not need to review. It's very obvious

Anyway, thank you for your response.

The way the payment system works is very straightforward. Clients who have funded escrow do not need to interrupt their day to make a payment. They can simply allow the payment to process, as scheduled, in 14 days after the work is submitted. 

By not understanding the payment system and making multiple payment requests, you are at risk of offending your client. Said client may then express that offense in the form of their review of your work. 

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