How to update info in ID verification?

[kozhinanina]

I've recently changed my marital status, thus changed my surname. Now I'm issuing a new ID card and I'd like to change it and get re-verified on Upwork as well. Also, how can I change my user ID, as it no longer correctly represents me?

[AndreaG]

Hi Nina,

I checked and it looks like you were able to update your profile name successfully, if there is any need to re-verify your name with ID documents the team will reach out to you directly. Please know, while your profile name can be edited, User IDs cannot be changed. 

[kozhinanina]

Thanks for answering. Well, does my user id is seeing by other members in
any way or not?--
**Edited for Community Guidelines**

[AndreaG]

Nina, as per our Privacy Policy usernames are considered non-identifying information. In general, they are hidden, but may appear in some situations. We are currently working on a more permanent solution to hide usernames in the Community as mentioned here.

[4c0096a1]

Hi Ma'am Andrea, I am experiencing the same problem with the updates of info in my ID verification and this enables me to withdraw from my account. Please help me so I can continue my job in upwork. Thank you very much.

[4c0096a1]

Hi Ma'am Nina, I am currently experiencing the same problem regarding updates of info in ID verification, and because of this, I am not able to withdraw from my account. I'm just wondering if you are able to find a solution to this already? Thank you very much Ma'am.

[AndreaG]

Hi Rose,

I checked and it looks like you already have your ID Verification badge on your profile! If there is any need to re-verify your name with ID documents the team will reach out to you directly.

[4c0096a1]

Hi Ma'am Andrea, the surname on my ID was my single name, but the name in my profile and in my bank account is my married name. How can I change my ID to re-verify it, I think this is the reason why I am not able to withdraw. Thank you Ma'am.

[LuiggiR]

Hi Rose Marie,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.