How we get paid when we use manual hours ?

[atifsadiq7]

Recently I have done an hourly project. I have worked some hours using tracker & added some hours of manual time that I have worked offline. I know that Hours using tracker automatically go for a review after Sunday night. But I want to know Is the same case with the Manual Time or Client has to approve it? My Client is Offline for 3 days & giving no response to my messages. 

[petra_r]

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Atif S wrote:

Recently I have done an hourly project. I have worked some hours using tracker & added some hours of manual time that I have worked offline. I know that Hours using tracker automatically go for a review after Sunday night. But I want to know Is the same case with the Manual Time or Client has to approve it? My Client is Offline for 3 days & giving no response to my messages. 

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Manual time is billed and charged exactly the same way as tracked time, but comes with no protection. Did you actually discuss it with the client before you added manual time? I'd never add manual time without clearing it with the client first (before adding it, not afterwards.)

So if the client does not pay or disputes, you will not get paid for manual time.

[atifsadiq7]

Thanks, Petra for the reply ,

Yeah, it was discussed before the Contract Started. 

[petra_r]

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Atif S wrote:

Thanks, Petra for the reply ,

I just want to know that is there is an option for the client to approve the manual hours before the Review on Sunday. 

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There is no need and no way to do so. It gets billed and charged exactly the same way as the tracked time if you have added it.

[prestonhunter · Accepted solution]

re: "Yeah, it was discussed before the Contract Started. I just want to know that is there is an option for the client to approve the manual hours before the Review on Sunday."

Atif:

Manual time and tracker-logged time are paid automatically.

There is no "option for the client to approve manual hours", because no "option" is needed. If you add manual time, you get paid AUTOMATICALLY for that time.

The only "option" that a client has is to intentionally dispute time, which takes initiative on the client's part. (This DOES happen, but I consider it something that rarely happens. After having over 200 jobs as a freelancer, I have never had this happen to me.)

The client can VIEW all time that you log within about 30 minutes after you log the time. The client can READ your memos about what kind of work you were doing. The client can see screenshots if the time is logged by the tracker.

So the client does have an opportunity to discuss the time with you, and the client can ask you to remove time if she doesn't agree with something.

[petra_r]

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Preston H wrote:

If you add manual time, you get paid AUTOMATICALLY for that time.

The only "option" that a client has is to intentionally dispute time,

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Unless the client does not pay. Or pulls a chargeback.

It is not true that the only way not to get paid for manual time is if the client disputes.

[wlyonsatl]

Atif,

Avoid using manual time if at all possible.

And don't even think about it with a client you don't already know well and trust.

No client has any obligation whatsoever to pay you for manual time, even if they actually "allow" it on the Upwork system. If they dispute manual time you have added, Upwork cannot do anything to help you get paid for that lost time. No specific reason is required by Upwork; if the client says they don't want to pay for manual time you have added, you will not get paid no matter what good argument you might have to justify paying you.