Martin W wrote:
Regarding the JSS, I was told by UW that the perk will eliminate public feedback from inclusion in the calculation, but that nothing could stop private feedback from being included. Have I been misinformed or have I misunderstood?
Without seeing what you were told it's either one or the other because that is nonsense. The whole POINT of the perk is to remove the effect on the JSS. The removal of public feedbackfrom your profile is an optional extra and wouldn't apply here because there *is* no public feedback as the contract was fully refunded.
Refunding removes the public part of the feedback from your profile, but not the private feedback that affects the metrics, so maybe that's where the confusion comes in.
Thanks everybody for sharing your feedback and suggestions with us! The insights you have shared are very valuable to our teams as we work on new features. For now we'll be closing this thread from further replies and will process the information. We'll be sure to inform the Community about any updates that come out of it.
Learn more about our awesome Community member Lisa!Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More
Beginning Your Freelancing Journey on UpworkLearn More