sopheaksem
Member

I accidentally gave a refund my earnings

Hello, Dear upwork support team.

When I give a feedback to client, I accidentally clicked "refund" button.

Could you please help me to resolve this problem ?

 

Best regards,

Sem.

2 REPLIES 2
prestonhunter
Member

re: "Hello, Dear upwork support team. When I give a feedback to client, I accidentally clicked "refund" button. Could you please help me to resolve this problem ?"


Upwork is not going to reverse this refund.

 

You will make a choice:

a) do nothing

[or]

b) send a note to the client and explain using no more than two sentences that as an inexperienced new freelancer you clicked the wrong button and ask them to pay you the money using the Send Bonus tool

tinker_bell3
Moderator
Moderator

Hi Sem,

 

I checked your account and it looks like our team reached out to you about this already. Please check your ticket by logging in to your account and going here

~ Joanne
Upwork