Hello, nice meet to you all
Please help this!!!
I need to video call to verify my profile?
But I can't speak and hearing, What do I?
Please let me know you have help?
Thank you for reaching out to us. I checked and it doesn’t look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
When your account is qualified for verification and a video call is required, you'll first have a chat with an agent in writing, before any video call starts. During that chat, you'll be able to inform the agent about any hearing or speech impairments. The team will accommodate and further assist you with the verification process.
It is good that you reached out to ask about this, and good if you let them know ahead of time about this.
In case it helps you to know this:
The video interview's only purpose is to give an agent working on behalf of Upwork a chance to see your face and make sure it matches the face they see in your profile photo.
They don't really care if you can hear or speak. They just want to verify that you really are who you present yourself as on your profile, to prevent freelancers from creating fake accounts.
Join Upwork's social team on Twitter on October 28th at 10:30AM PT for a live Twitter chat. We'll be leading a discussion of best practices for profiles covering everything from photos to Project Catalog.Learn More
Learn more about our awesome Community member Lisa!Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More