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ยป Forums ยป Freelancers ยป I am mad at Upwork!
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paulinemancini
Community Member

I am mad at Upwork!

I've been a freelancer on Upwork for several years and have always been able to live from my passion thanks to Upwork! 

 

I'm a top-rated plus freelancer, which makes me very proud. However, for several months now, it seems like Upwork really has no consideration for their freelancers! 

 

I used to receive several invitations a week, and now, if I get one, I'm lucky. And guess what? Now invitations cost connects, too!!! This makes NO SENSE!

 

I also thought we earned a certain number of connects every month for free, but I feel like I have not gained any free connects for months!

 

Not to mention how AI has hurt my business, and now it's Upwork, the platform I have always trusted and given my best work to!

 

I went from earning $3,000+ on certain months to $200! I am beyond disappointed to see how Upwork has turned out!

 

So my question is: WHY!?

 

And also, I hope I'm not the only freelancer who feels this way!

 

I guess it's just time to move on from Upwork. They'll probably lose all their best freelancers acting this way!

52 REPLIES 52
485bc417
Community Member

I'm so sorry, but please don't let it get to you. I'm sure the team will explain their side โค๏ธ

I'm looking forward to them explaining their side because, so far, they haven't said a thing, which makes me even madder!

What's to explain? Upwork is in a desperate need of money and started to dig in our pockets as deep as it could. Sad but true. Just see the recent expert vetted badge lottery. And I believe this is not the bottom yet.

**bleep**, you're so right!

But this scenario happen!? They increase connects and top rated freelancers not getting revenue and that impact platform still they are not considering this and their share is down ward...if they get idea that this features not working as expected they immediately have to remove and atleast inform via official announcement (they are taking service fee right!)

Upwork is a for-profit company, concerned only with profit. Everything is working fine, for them. There are no issues with anything that's happening. They will deal with the shareholders, and no doubt show them they squeaked out black ink, for once, in about a decade, and assured them with monetizing everything, the money will be rolling in. Or at least they will stop losing money, maybe.


 wrote:

Upwork is a for-profit company, concerned only with profit. Everything is working fine, for them. There are no issues with anything that's happening. They will deal with the shareholders, and no doubt show them they squeaked out black ink, for once, in about a decade, and assured them with monetizing everything, the money will be rolling in. Or at least they will stop losing money, maybe.


I donโ€™t think it is quite that simple.

 

Upwork has regularly had extraordinary brainwaves, but what is happening now is bewildering.

 

Why is Upwork on a frenzied money-making spree?

 

Something big is around the corner, and we wonโ€™t know what till it is too late.

 

Apparently, some storm is brewing, and we freelancers have neither any inkling nor any say in the matter.

 

We could see some major changes in the management in the near future.

 

Hopefully, Upwork will survive (as Upwork or another company).

 

Despite all its shortcomings, Upwork has been a mainstay for millions of freelancers, and clearly Upwork is the largest freelancing platform.

 

It is sad to see a company with such tremendous potential not living up to the expectations of the shareholders, the clients and the freelancers.

 

"Certa bonum certamen"
tjmisny
Community Member

We've been waiting for years for some proactive community engagement from the executives... it's clear that they have no interest in fostering positive relationships with Freelacners.  

tjmisny
Community Member

I've already begun moving on - I think it's a wise move for all of us to find other avenues.   

Did you still hope that everything would be okay here? ๐Ÿ˜บ

Thomas - can we connect here please?

erikrush
Community Member

I'm sure that any suggestions would be welcome! ๐Ÿ˜Š

iamkhatkar
Community Member

They want money. That's it. The thing is they don't have any competition. And they know it. It feels like living under a dictatorship. They can do whatever they want and we freelancers can't do anything about it.

There are competitors. Most of my high-end competitors gone as soon as this trash started. Do you think they died? They make money elsewhere and share profit with other platform. This is very large money. And stable, within years, not like upwork milking newbies for $20-200 here.

tom_l
Community Member

As a business, sure, they want money and that's it. Upwork never said they were a charity.

 

They don't have competition, really? 

 

How is working on a freelance platform like living under a dictaroship, are they forcing you to work here?

 

You can do something about it, you can leave. A dictator wouldn't let you leave.

danielmbcn
Community Member


 wrote:

I'm looking forward to them explaining their side

I will save you the waiting:

"Hi Pauline,

Thank you for sharing your concerns with us. We are sorry to hear that you are disappointed and we understand that you are feeling this way, but we are continuously working to improve the platform and attract the best talent and blah blah, so we encourage you to keep up with the good work and the results will come.

- Random Moderator"

As if they weren't this predictable. ๐Ÿ˜‰ This is the cycle of companies that die of success:

1. When they are founded they are nobodies at the beginning, so in order to attract users, they give them a lot of attention and they honestly care about them. The platform is simple, welcoming and cozy.

2. Once they grow enough to swallow their fiercest competence, they don't need to put so much effort anymore on keeping the user experience in order to have new users flowing continously (look at Youtube, Facebook, etc.), so the platform starts spamming you with "premium" features and "AI-powered" crap that nobody wants just to squeeze some more money from you while killing their initial spirit that made them to success at the stage 1.

3. They start moving to another business model or they die and the CEO just takes the money and moves on.

The good news is that there still a lot of great clients out of Upwork, but for some reasons many of them also decided to stay away from this platform. You are not alone in this, Pauline. The sooner we accept that the good years of Odesk/Upwork from 2014 - 2020 are gone forever, the better for taking decisions as freelancers and landing to new exciting opportunities.

thank you, you're right, I guess it's time to move on from Upwork! โค๏ธ

Where are these "a lot of great clients" that you speak of?

You have to look. Over a hundred other platforms, and the physical world. No freelancer should ever depend on one source of income. Send inquiries and CV's, make new connections, find the clients. Think creatively and way outside the box. It's not easy, but that's how it's done.

In my case, Linkedin and networking. For example, I met one of my most recent clients in a Reddit forum while I was casually telling him (for free, of course) how to insert an iframe of a piano keyboard in his website. He reached me out later and we started talking about business. You never know when or where you will meet someone good, but trying to be genuinely helpful to the community could accelerate things. ๐Ÿ™‚

992ee8e0
Community Member

By the way, the strange thing is that no official of Upwork has responded yet about this issue... why?

Such topics creating here daily. What do you expect to see here?

Every one want to see what Upwork thinks about this.

Upwork has made it crystal clear.

tom_l
Community Member

If Upwork let you know what they think about this, will that help you get a job?

Very few people care what Upwork think unless they have a real issue with their account. 

 

Most people are just on this platform to make some money. 

 

Complaining isn't going to help you. You need to work with the system, or find another system that you prefer.

It isn't strange at all. Upwork doesn't care what people post, they are a business. The forum saves them a lot of cash, and adds value, so they allow it. Freelancers and clients get real time assistance here, so it functions as Support. The moderators aren't going to say anything, and they don't have power over the platform. Upwork management has spoken. Since the beginning of the debacle, when Upwork eliminated all limits and testing for the platform and individual skills, allowing anyone to be a rising star freelncer, management has remained silent, with the exception of announcing even more monitization. Why? Because they see no reason to do so.

nav_designer
Community Member

Investors and newbies are giving Upwork business. Investors are outsourcing work on Upwork and other platforms, creating jobs and sending invites for which we have to pay again for the same job post. It might seem lucky to get the job, but in the back end, the client will be a freelancer who will ask for the work for a cheaper price, Upwork era is ended I even don't applying to jobs even not open upwork daily.

This is very sad situation. ๐Ÿ™

francois10
Community Member

they dont care! they will hide this thread after some couple of hours. ๐Ÿ˜‚

tom_l
Community Member

After some couple of days, thread is still up. 

tom_l
Community Member

Hi Pauline,

 

Since I started working on Upwork in 2008, I had my fair share of being mad with them but realized there is no reason to complain about what Upwork does or doesn't do for me, they are not my parents, they are a business. I'm still making money on the platform, and have other baskets that I have eggs in.

 

Back then, no connects to apply for jobs, I think 30 free job applications per month and a much better customer service. The good old days, but I adapted.

 

So my question is: WHY!?


Profit, competing freelance sites.

 

Since Covid created the work at home mentality, do you understand how many millions of people realised that they can actually work from home once that ended and how difficult it is to actually get a freelance account on Upwork now? 

 

I do hear what you are saying about AI, especially being a voice over artist. For now you will only get jobs from clients who don't know about the AI options. Sorry, but as the industrial revolution did way back in the 1890's to thousands of people, your talent is on the way out. My talent of being the best customer service person on the planet is also going to be extinct soon. 

I'm learning new skills. I'm trying to get ahead of the game. 

 

It doesn't matter if Upwork give you and me 100 free job applications a month, in a couple of years, our skills will no longer be needed.

yofazza
Community Member


 wrote:

how difficult it is to actually get a freelance account on Upwork now?


Not difficult at all.

tom_l
Community Member

Things may have changed and I am willing to be corrected but I have tried to help a few people get onboarded on Upwork over the past year and their applications get rejected. 

Who do you know that didn't find it difficult? I'm not talking about ex Google engineers.

elisa_b
Community Member

Just look at the profiles of some people posting in the "New to Upwork" section, and you will find out that today anybody can get a profile, and I really mean anybody.

 

It was not like that years ago. However, Upwork found out (genius!) that newbies with no chance whatsoever to get a single job can be milked through connects, and open its doors to the world.

 

And they are finding new things/ways to milk freelancers every day.

 

I have tried to find out if no connects are needed for private invite-only jobs and invites by Upwork Talent Specialists.

 

No response from any moderator.

 

"Certa bonum certamen"

For what it's worth, I received an invitation and was not required to use connects. However, I have no idea why. Don't be jealous, the job is crap. 

 

After studying the invites, I have no idea why this crummy one was free. All other invitations I have recieved cost connects.

 

So far, I have narrowed it down to (a) private invite-only jobs and (b) invites by Upwork Talent Specialists.

 

Apparently, there is another case related to boosting, but as I never use boosting, I am not particularly concerned about that option (except in the pursuit of facts).

 

"Certa bonum certamen"

Yes you are right, I think my biggest mistake was putting all my eggs in the same basket! I can only be mad at myself ๐Ÿ˜…

I am learnig Acelrating AI and AI in Drug Discovery, very tough 

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