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Community Member

I am not able to connect my local bank account to my Upwork account.

I have an only first name on my National ID. But on my  Upwork account, I have both first and last name.
I am finding issue due to mismatch in names for connecting my local bank account to Upwork.
I have tried to change my name but it is not changing. Please can someone suggest me how can I resolve this issue?

Community Manager
Community Manager

Thank you for reaching out to us, Intishib.


One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

~ Bojan
Community Member

When I will be contacted by the Support team? Do I need to get a support ticket? if yes then How can I get one?

Hi Intishib,


I'm sorry for the delay in receiving a support ticket for the issue you are experiencing. I followed up with the team and one of our agents already reached out to you directly via a support ticket to assist you further.


Thank you.

~ Aleksandar
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