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I am trying to update my portfolio with a new folder but cant

Active Member
Parth P Member Since: Aug 9, 2013
11 of 109

Its been years since i worked on upwork, when i worked it was odesk,

So after returning here i verified my profile and started to add portfolio items at my profile.


But now i can't add any portfolio items in my general profile, it forced me to create specialized profile and after creating it, it only allows to add or even edit portfolio items to specified profiles, 

Plus it seems downloading images doesn't work as well, it downloads without any extension and fails to open in image viewer or editor.


Is anyone else having same issues?

and yes odesk was 100 times better than this, i can't contact customer support nor can create tickets, how beautiful is that for a company that it makes money because of freelancers and they can't contact support when they need to, never seen any company doing this so far except this one.

Avery O Moderator Member Since: Nov 23, 2015
12 of 109

Hi Parth, and Gary, 

I was able to replicate your issue. I'll go ahead and look into this and get back to you once I have more information. 

~ Avery
Active Member
Parth P Member Since: Aug 9, 2013
13 of 109

Thank you,


Much appreciated Smiley Happy 


I will wait till it gets fixed so i can add all in portfolio i need before i apply to jobs.

Active Member
Matt E Member Since: Jun 18, 2019
14 of 109

Hi Avery are you able to notify me when this is fixed? Thanks! My clients can't view any project images.

Active Member
Sarah B Member Since: Jan 10, 2020
15 of 109


Was this ever solved?
I can't add anything to my portfolio, even tried to create a Specialized profile but couldn't add anything there either?

Bojan S Moderator Member Since: Mar 9, 2018
16 of 109

Hi Sarah,


Could you please clear your cache and cookies or log in with another browser to check if you`re able to create a Specialized Profile? Once you have your Specialized Profile created, you should be able to add your Portfolio Items


Let us know if the issue persists.


Thank you.

~ Bojan
Active Member
Laura P Member Since: Jul 21, 2019
17 of 109

Yes! I am. I don't want a bunch of different Specialized Profiles. What a pain! Was your problem resolved?

Active Member
Mahmoud M Member Since: Nov 20, 2018
18 of 109

Hello, I was doing some changes to my portfolio when I realized that Upwork made new changes to the way we edit it (which is great btw), but I noticed there's one problem in the "update project" tab under "specialty", why I can't choose my general profile as an option? I am using my general profile as a specialized profile too, so technically I can do 3 different things (which are my 3 profiles).

Another thing is that I can't change the order of images, can't choose a cover image without showing it in the album, and every time I need to go to the next tab it gives a warning "Changes you made may not be saved."


Joanne Marie P Moderator Member Since: Nov 26, 2017
19 of 109

Hi Mahmoud,


I'd be happy to check this further for you. Can you please share with me a screenshot via PM? I'll wait for your message. Thanks

~ Joanne
Active Member
Laura P Member Since: Jul 21, 2019
20 of 109

Hi. I only want one Profile. For reasons of simplicity. I am unable to create more than one folder for my portfolio in my General Profile. DO I have to create a Specialized Profile to create another portfolio folder? I have enough to keep track of in my life without worrying about different profiles! lol