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I am trying to update my portfolio with a new folder but cant

Community Guru
Douglas Michael M Member Since: May 22, 2015
31 of 80

John M wrote:

...When I hear the statement that this is "working as designed" I want to know who did the UI/UX research on this "feature" and what methodology they used. They certainly didn't ask any users.

Upwork introduced this feature for IT workers. When they saw an increase in either hiring or revenue in that segment, they made one of their infamously unsupported extrapolations, and made it a stridently and insistently promoted "option" across the board. Despite clamor from users reporting a poorly-executed implementation and users for whom specialized profiles make no sense, Upwork has now resorted to coercion for this "option."

Active Member
Kevin O Member Since: Feb 27, 2019
32 of 80

This is a big problem.  I echo the setiments of everyone above that forcing freelancers to add a specialized profile just so they can add portfolio items is ridiculous.  And while I hear "specialized proflies are better for searching and connecting freelancers to clients" it should be our decision to use them if it fits within our business.  A specialized profile doesn't fit within what I do so now I'm stuck not being able to add more portfolio items.


Portfolio items should be optionally tied to specialized profiles.  Not required.


Your limitation is hurting our business.

Community Guru
Scott B Member Since: Nov 20, 2015
33 of 80

Valeria -


You make it sound like this impacts those who want/need a specialized profile. You say "We will soon be launching a new feature that allows freelancers with specialized profiles a more modern way to showcase their work to potential clients – portfolio templates."


However, the current process FORCES a specialized profile if you want to add any portfolio items. Why was this change made? Why do I need to create a specialized profile when my main profile covers everything I need? UW is forcing people to create a specialized profile if they want to display their work even if they only do one thing. This makes no sense. 

Community Guru
Mary W Member Since: Nov 10, 2014
34 of 80

There is no such thing as a specialized profile in my field of endeavor.  Sigh. I'm missing all the fun.

Community Guru
Wendy C Member Since: Aug 24, 2015
35 of 80

LOL @ Mary.  You can supply the popcorn ... that way you'll not feel left out.


Offerng specialized profiles is a service some genres of work can benefit from.


Requiring them is an all together different matter. 


We all know that U has been pushing (read basically demanding) agency affiliation as they seem to be convinced it is more lucrative.  Requiring specialized profiles was the first tangible step to this. 


If we are unable to add portfolio items to primary profiles OR are able to add portfolio items only to /if the same item resides in a specialized profile U.'s shift to agency-only is confirmed. It might take a while ... but we're rather adept at ferreting out intentions by now.

Vladimir G Moderator Member Since: Oct 31, 2014
36 of 80

Hi Scott, Mary and Wendy, 


I moved your posts from the Portfolio Templates announcement thread to this one, discussing the recent changes you mentioned in your comments, which weren't directly related to the subject of the Templates announcement thread but are relevant to the recent discussion in this thread.


To all,


Thank you for sharing your feedback and sentiment around the recent changes affecting the process of adding new Portfolio items. We've shared your views with our team and will follow up with an update on this thread soon. 

Community Guru
Wendy C Member Since: Aug 24, 2015
37 of 80

Thanks for letting us know, Vlad -

Speakng for Mary and Scott as well.  Smiley Happy

Active Member
Dan B Member Since: Jun 12, 2019
38 of 80

Hello everyone,

I'd like to add to the general sentiment.

I was having issues adding work to my portfolio and had to google the problem.

Specialized profiles should be OPTIONAL.

This shouldn't be made more difficult than it has to be.

Active Member
Jacob G Member Since: Apr 18, 2018
39 of 80

I find the specialized portfolio too restrictive and the UI a bit clunky and tedious. I'd like to keep a general profile. Am I missing something with regard to adding new portfolio projects, without making a specialized profile? I can't upload any new projects without making a specialized profile first, then deleting the specialized profile after upload. See attached portfolio upload loop.


A note on specialized profiles - the skill options aren't open-ended enough and result in a pigeonholing that doesn't describe what I do. There's also overlap between specialization that I can't seem to display correctly given the UI - being forced to select one specialized portfolio for a project when in certain cases both apply, and in other cases neither specialization really applies but I'm forced to select between the limited two when uploading new projects. Also, aren't the skill tags supposed to cover specialization - why add this feature?


Old portfolio categories appear to be hanging around but I can't modify them or add applicable projects.


Is this a known issue being worked through? Been inactive for a while. Thanks ahead of time for any feedback.

Community Guru
Samantha S Member Since: Jun 23, 2016
40 of 80

I had the same issue, I had to make a specialized profile based on my general profile just to add a new writing sample. The skills in my field were pretty limited, as well. I think my old profile was actually better than the new duplicate specialized profile. 


I am a little grouchy about some of the changes since I had three annoying notifications today and then discovered this "new feature."  I didn't know about the option of deleting the specialized profile afterward.