I am trying to update my portfolio with a new folder but cant

[#1]

I am trying to update my portfolio with a new folder but when i click on the plus symbol all i get is create a specialized profile, when i click not yet it just returns to my profil page so i can't seem to just add new work?

[#2]

Hi Gary, 

I wanted to check if the issue persists if you try clearing your cookies, or using a different browser to see if the issue persists? Let me know so that I can help you further!

[#3]

Still not working and I use Chrome and always have done, so it should be working on there, clear my cookies all the time and as others are having the same issue I guess its a glitch at Upworks end

[#4]

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Avery O wrote:

Hi Gary, 

I wanted to check if the issue persists if you try clearing your cookies, or using a different browser to see if the issue persists? Let me know so that I can help you further!

---

Avery,

Here's what we'd all just like to know. Is Upwork forcing us to create a specialized profile when we go to edit, add, remove or whatever with our *portfolios?

This is my understanding - that we (once again) have no choice in the matter. If Upworks decides we all need specialized profiles (which we DON'T), this then means that I can no longer add to, remove, or upload new samples to my portfolio. Nothing to do with cookies or cache.

*A straight yes or no to this question will be appreciated.

[#5]

Hi,

I am having the same experience of not being able to upload work.  I am just starting with Upwork so I have as yet nothing for a prospective employer to see.  That means Upwork is not useful at all in finding work.  Seems like this problem has been going on for at least 5 or 6 months.  

Do we have any resolution?

Peace,

Asha Melanie

[#6]

Hi Melanie, 

Are you referring to adding portoflio items to your profile? Once you have setup your Specialized Profile, you should be able to add portfolios to your Specialized Profile, General Profile, or both. 

[#7]

Not for me.

[#8]

I'm trying to create a profile title but I can't go any further than this.

Refer to screenshot

I'm not sure what I'm doing wrong.

[#9]

Hi Ericka,

Could you please try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[#10]

I'm having issues as well with portfolio items, i also have made post here, 

found yours after i made mine.

https://community.upwork.com/t5/Freelancers/Anyone-having-issues-with-portfolio-items/td-p/608219/ju...

[#11]

Its been years since i worked on upwork, when i worked it was odesk,

So after returning here i verified my profile and started to add portfolio items at my profile.

But now i can't add any portfolio items in my general profile, it forced me to create specialized profile and after creating it, it only allows to add or even edit portfolio items to specified profiles, 

Plus it seems downloading images doesn't work as well, it downloads without any extension and fails to open in image viewer or editor.

Is anyone else having same issues?

and yes odesk was 100 times better than this, i can't contact customer support nor can create tickets, how beautiful is that for a company that it makes money because of freelancers and they can't contact support when they need to, never seen any company doing this so far except this one.

[#12]

Hi Parth, and Gary, 

I was able to replicate your issue. I'll go ahead and look into this and get back to you once I have more information. 

[#13]

Thank you,

Much appreciated 🙂 

I will wait till it gets fixed so i can add all in portfolio i need before i apply to jobs.

[#14]

Hi Avery are you able to notify me when this is fixed? Thanks! My clients can't view any project images.

[#15]

Hi!

Was this ever solved?
I can't add anything to my portfolio, even tried to create a Specialized profile but couldn't add anything there either?

[#16]

Hi Sarah,

Could you please clear your cache and cookies or log in with another browser to check if you`re able to create a Specialized Profile? Once you have your Specialized Profile created, you should be able to add your Portfolio Items. 

Let us know if the issue persists.

Thank you.

[#17]

Yes! I am. I don't want a bunch of different Specialized Profiles. What a pain! Was your problem resolved?

[#18]

Hello, I was doing some changes to my portfolio when I realized that Upwork made new changes to the way we edit it (which is great btw), but I noticed there's one problem in the "update project" tab under "specialty", why I can't choose my general profile as an option? I am using my general profile as a specialized profile too, so technically I can do 3 different things (which are my 3 profiles).

Another thing is that I can't change the order of images, can't choose a cover image without showing it in the album, and every time I need to go to the next tab it gives a warning "Changes you made may not be saved."

Thanks!

[#19]

Hi Mahmoud,

I'd be happy to check this further for you. Can you please share with me a screenshot via PM? I'll wait for your message. Thanks

[#20]

Hi. I only want one Profile. For reasons of simplicity. I am unable to create more than one folder for my portfolio in my General Profile. DO I have to create a Specialized Profile to create another portfolio folder? I have enough to keep track of in my life without worrying about different profiles! lol

[#21]

I am also experiencing the same problem, constant pop up for speciailisd profiles. I just want to add new project images!?

[#22]

Upwork has changed the editing on portfolio things in your profile. It now asks to submit a specialty when uploading a portfolio item. 

My problem with this is if I want to upload the portfolio item to my general profile, HOW THE HECK AM I GOING TO DO THAT!!! IT NEEDS A SPECIALTY! 

Please fix this, the old format was better and easy. Now my head is exploding. 

[#23]

Hi everyone, 

Thank you for your patience as I had to clarify this with the team. Please know that this is working as designed. This is to encourage users to create specialized profiles as this allow freelancers to better customize their skills and experience. You may read more about it here through this announcement post. 

[#24]

Hello Avery,

Then how clients would see my profile? i tried to apply for a job post and there is no way i can select a specilized profile to submit my cover letter while applying for a job post.

And my general profile is not good as i want to make as you're not allowing me to add or edit any portfolio items, so how will it work? can you please explain with a bit more details please,

Thanks!

[#25]

Hi Path, 

The profile that matches the skills noted on the job post, will be the profile that will be highlighted when your client receives your proposal. Your client will still be able to view your other profiles once they go to your profile page.