Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: I billed a half hour to the wrong client.

Community Guru
Mariska P Member Since: Apr 27, 2015
1 of 6

I sent in a support ticket but wouldn't mind some advice on how I could switch the hours to the proper client?

 

YES. I'm a dolt. No need to rub it in. Woman LOL

Community Guru
Jean S Member Since: Oct 22, 2007
BEST ANSWER
2 of 6

Go into your work diary and delete the screen shots from the "wrong" client.

 

Go into your work diary for the correct client and add it as manual time and inform your client of what happened and get approval for the manual time.

Community Guru
Petra R Member Since: Aug 3, 2011
3 of 6

We've all done it.... Well - I have, twice I think!!

 

Sadly you cannot switch them, only delete them.

 

Take screenshots of the 3 screenshots in the wrong work diary, then delete them so the wrong client doesn't get charged.

 

Then send the screenshots to the right client, explain what happened, and ask to be allowed to add them as manual time!

 

Good luck!

Community Guru
Preston H Member Since: Nov 24, 2014
4 of 6

I've done it.

Whoops.

 

Petra is right.

There is no way to swich the work over to a different client.

 

Need to delete it from the client wrongly logged (quickly, you don't want her to see that!)

 

And... if you can, add it as manual time (along with an explanation and maybe even screenshots) to the right client.

 

Community Guru
Mariska P Member Since: Apr 27, 2015
5 of 6

Thanks everyone, looks like i'm in pretty good company on this issue. Smiley Happy

Highlighted
Community Guru
John K Member Since: Feb 17, 2015
6 of 6

Petra wrote, 'Take screenshots of the 3 screenshots in the wrong work diary, then delete them so the wrong client doesn't get charged.'

 

Way to go outside the box, so to speak. Wish I'd thought of it myself. Cat Wink

 

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
TOP KUDOED MEMBERS