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I can not edit my Payment schedule. Why?

Hi, 

I went to Settings > Get paid > Edit schedule and I checked the weekly payment box, but I can not save this. Why? What should I do differently in order to receive my payments every week (again). 


9 REPLIES 9
tinker_bell3
Moderator
Moderator

Hi Vanessa,

 

Could you please try to use a different browser or clear cache and cookies? If the issue persists, please let us know. 

~ Joanne
Upwork

Hi, good morning,

I've tried to do both. I'm working in Safari, so I tried Chrome and I still
can't edit the payment schedule.
Then I cleared cache, user & system, and tried both Safari & Chrome and I
still can't edit the payment schedule, please help.

Hi Vanessa,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork

Hi, good morning, happy week,

A few days ago I emailed all the requested information (screenshot, URL,
etc.) to your colleague **Edited for Community Guidelines**. Is there more information about this
issue?
I was hoping to have the money I earned in my bank account this week.
Hopefully, this is still possible.

Kind regards,
Vanessa

Hi Vanessa,

 

I already followed up with the team handling your case and you can expect an update on your support ticket very soon.

 

Thank you.

~ Aleksandar
Upwork


Vanessa A wrote:


I was hoping to have the money I earned in my bank account this week.
Hopefully, this is still possible.


You don't need a withdrawal schedule to withdraw money. You can withdraw your money manually at any time (provided you have an available balance, have an active withdrawal method and completed <our tax info) by simply going to Reports > Available and clicking on the green "Get Paid Now" button.

 

The schedule is only for if you want a regular schedules withdrawal rather than decide when, how much and to what withdrawal method to withdraw yourself.

Okay great! Thanks for this information!
webrus
Member

I have the same bug. Any progress with this?

Always Get Paid manually, because I can't save my Schedule: just nothing happens.

Hi Ruslan, 

 

Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know. 

~ Joanne
Upwork