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I can not submit a request

Hi, I am getting trouble reaching human help via https://support.upwork.com/hc/en-us/requests/new (the page is empty - I don't get any form). It's kind of urgent since I noticed that there was a wrong conversion used in my latest withdrawl.


Hi Lorena,


Thank you for your message. A quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of the Upwork Help page. You will be asked what type of account you need help with and to describe your issue or questions. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot. If you have some general questions about using Upwork or are looking for advice, feel free to post here in the Community.


Thank you,



Hi Pradeep, thank you for answering me on such short notice. I created an issue ticket via chatbot and at the end, the chatbot told me: Thanks! To check the status of your issue, visit https://support.upwork.com/hc/en-us/reques…

But, when I go to that link - I don't see an issue. I am not sure if it was created or not. 

Hi Lorena,


I can see that you've already raised a support ticket regarding your concern. You can access your support tickets and communicate with the team here. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ Arjay
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