I can’t access a file my client sent to me

[esther_nju]

Hello. My client has sent a file that is essential to the advancement of our project but every time I click on it, I get one message which I have attached below.

[AndreaG]

Hi Esther,

If you trust this client please feel free to use other means of file sharing with them. We currently support Google Drive, Dropbox, WeTransfer, and OneDrive. For some File and URL Sharing Tips click here.

[esther_nju]

Hi Andrea. My client has sent a Google drive link and I still can’t access it

**Edited for Community Guidelines**

[AleksandarD]

Hi Esther,

I'm sorry you're still unable to download the file. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.