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Re: I can't ask a question here from my real account account

ilinca_radu
Active Member
Radu I Member Since: Mar 17, 2019
1 of 16

Hello!

I created this account because I can't ask questions on community from my other account. When I try to choose a category ( location ), it simply won't let me choose anything.  Could someone from support help me?

Thank you, and have a nice day!

ilinca_radu
Active Member
Radu I Member Since: Mar 17, 2019
2 of 16

This is my actual account. Now, after creating the new account, I'm allowed to post with this one as well. However, before, when I was trying to choose a category ( location ), it wouldn't show abolutely anything in the drop down menu.

Can someone explain why this happens, and hopefully tell me what to do, in case it happens again? Because always creating a new account and then deleting it, just to be able to post a question isn't the best workaround.

Cheers!

ilinca_radu
Active Member
Radu I Member Since: Mar 17, 2019
3 of 16

Ok. That's weird, even if I LOGGED out from the new account, and LOGGED IN the account I'm actually using, I posted in the community from the NEW one.

I made sure I logged out of everything, then went back into my old account and tried to reply to this message, and I received this note, I hope it helps.

colettelewis
Community Guru
Nichola L Member Since: Mar 13, 2015
4 of 16

Radu I wrote:

Ok. That's weird, even if I LOGGED out from the new account, and LOGGED IN the account I'm actually using, I posted in the community from the NEW one.

I made sure I logged out of everything, then went back into my old account and tried to reply to this message, and I received this note, I hope it helps.


___________________________________

You are not allowed two accounts on Upwork. You need to contact customer support and ask them to help you with the first account and to close the second account you created.  I have flagged your post so that a moderator can help you. 

ilinca_radu
Active Member
Radu I Member Since: Mar 17, 2019
5 of 16

Hello Nichola!

Thanks for your answer! Yes, I already knew that I'm not allowed to have more than one, but since my actual account won't allow me to even CONTACT support, there was no other way but creating a new one and asking for help.

As soon as my problem will be solved, I'll delete this one. Until then, it's litterally my only way to communicate here.

 

Cheers!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 16

Hi Radu,

 

Can you please send me a PM with your other account's userID or email so I can check? You can PM me by clicking on my name. Thanks!

~ Joanne
Upwork
ilincaradu
Active Member
Radu I Member Since: Mar 18, 2019
7 of 16

I can t reply from that account anymore either!!! What is going on?

ilincaradu
Active Member
Radu I Member Since: Mar 18, 2019
8 of 16

Really, it's ridiculous. I have my own account for years, then I find out that I can t post questions for reasons I don t know. I create a secondary account, JUST TO BE ABLE TO COMMUNICATE WITH A MODERATOR, and it becomes useless as well since it can t post anymore questions or DM moderators.

THIS IS THE THIRD ACCOUNT just to be able to communicate. Can someone just explain this to me?

ilincaradu
Active Member
Radu I Member Since: Mar 18, 2019
9 of 16

My user id is**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 16

Hi Radu,

 

I checked your account and can confirm that the hold on your original account was lifted, and you should be able to post in the community now.

I would also strongly suggest closing your other 2 accounts as soon as possible, having more than one account is a serious violation of our TOS. Thank you.

~ Goran
Upwork
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