I can't change my upwork picture

[annapalima]

Hi I need help on how to change my upwork picture. I tried doing the work arounds like clearing the cache and checking my picture format and size, but still I can't change my picture. I keep on getting a message "We were unable to upload your image". I attached a screenshot of my photo with the error message.

I need help.

Thank you.

[NikolaS]

Hi Anna,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[64516901]

I am not able to change my picture either.  Thanks in advance for any help you can offer.

[AveryO]

Hi Jakob, 

Could you please try basic troubleshooting steps such as clearing your browser's cookies or using a different browser to see if the issue persists?