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I can't contact support and I have a payment problem

04733c32
Active Member
Andrea N Member Since: Oct 6, 2020
1 of 2

Dear all,
I am trying to contact official Upwork support in order to solve an issue related to my bank account but it seems that I can't do it.

As shown in the following picture: if I try to click on the "Get Help" link nothing happens, I still remain on the same page and I can not contact Upwork team:upwork_problem.PNG

 

Why? I really have to speack with someone of the Upwork team because I have a payment that it is always rejected but my bank confirmed me that the insered bank information are ok.

 

Thank you

Andrea

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
2 of 2

Hi Andrea,

 

I'm sorry to hear about your troubles. One of our team members will reach out to you directly via a support ticket to assist you further with your withdrawal issues.

Thank you.

~ Aleksandar
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