Nov 24, 2019 08:17:22 AM by Christian E
Hello everyone!
I have been trying to download attachments but it's impossible. Sometimes the download will start but it will get stuck at some point. I have been having this problem since three days ago. Do you have the same problem? How can I solve it?
Best regards,
Christian.
Nov 24, 2019 04:46:18 PM by Joanne P
Hi Christian,
Just to confirm, are you referring to the attachments here in the community or in Upwork messaging? Thank you.
Nov 24, 2019 09:10:09 PM by Avery O
Dec 18, 2019 03:02:48 PM by Christian E
When I click on the attachment to download it my browser (Chrome) displays the message "starting" but most of time it never starts downloading the file and if the download starts it will never finish. This only happens with the attachments in the Job Posts. I don't have any problem with the attachments in the private messages.
-Christian.
Dec 18, 2019 06:26:40 PM by Avery O
Thanks for following up, Christian.
Does this happen even as you clear your browser's cookies? Has it happened again after your last report in November?
Dec 19, 2019 04:58:58 PM by Christian E
Hello Avery. The situation hasn't changed since november. I tried deleting the cookies but it didn't cause any effect. I don't know what could be happening.
Dec 19, 2019 06:49:36 PM by Avery O
I'm sorry to know that this is an ongoing issue for you, Christian.
I'll go ahead and share this with the Customer Support Team so that they can reach out to you directly, and this can be investigated further.