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I can't download files attached on message

jessstoner
Active Member
Jessica S Member Since: Jan 26, 2018
11 of 26
That’s the thing it will not allow me too.
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
12 of 26

Hi Jessica, 

Please know that this is a known issue and our engineers are working to resolve it. I will share your account information with the Customer Support Team so that they can reach out to you and assist you further with your issue.


~ Avery
Upwork
e_xaraisvili
Active Member
Elguja X Member Since: Dec 21, 2020
13 of 26

Hi.avery i have the same problem. can you please help me

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
14 of 26

Hi Elguja,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your files. Thank you.

~ Goran
Upwork
j_yusty
Active Member
Jose Y Member Since: Jan 30, 2020
15 of 26

Thank you Avery.

I always try to keep the Upwork rules, and I hope you solve this problem soon.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
16 of 26

Hi Jose, 

I can confirm that this is a known issue, and the team is working to resolve it. In the meantime, I have shared your concern with the Customer Support Team and they will reach out to you to assist you further. 


~ Avery
Upwork
givi-jorjadze
Active Member
Givi J Member Since: Nov 12, 2020
17 of 26

I have the same problem,

 

This is the error:

 

Secure Connection Failed

The connection to the server was reset while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
18 of 26

Hi Givi,

 

I was not able to replicate the issue you're experiencing. Could you please click on my name and send me a PM with more information about your concern? I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Upwork
chelik10
Active Member
Emin C Member Since: Dec 24, 2019
19 of 26

It is not safe to download this file. If you really want to access this file please contact Customer Support.

Today . ı got this message from all posts

**edited for Community Guidelines**

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
20 of 26

Hi Emin, 

I'll request a member of the Customer Support Team to reach out to you to assist you with your concern. 


~ Avery
Upwork
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