I can't enter my account created 2 years before

[#1]

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Error 500 (A)
Trace ID:

Request failed with status code 500

I am facing this issue after login into my account, my account was required identity confirmation and I want to verify myself on Upwork can any one from this community help me?  or can i create a new account ? 

services.upwork.com’s server IP address could not be found. i have an old ticket link which is giving me this error. 

[#2]

Hi Asad,

Someone from our team will reach out to you via support ticket in order to assist you further. 

Thanks!