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afd0f6f8
Community Member

I can't get to milestone 2 , even though the customer has accepted the payment.

My client could not activate the milestone 1.. So I cant go to the 2 milestones.

 

The customer reported an error that he paid me, but dont understand why go not to milestone 2.

So, we couldn't start the continuation work phase. Please help.

 

Below do my interface:

image_2023-02-08_172558617.png

 

and the client:

image_2023-02-08_172626711.png

4 REPLIES 4
sofia2008
Community Member

Send him this link,   Review a Milestone – Upwork Customer Service & Support | Upwork Help

 

He funded the milestone, but he needs to approve it for the money to be released (paid)

 

After, he will need to fund the second milestone, and then g to the same link after you send the work. Same for milestone 3.

Thank you, I will check it again with my client.

afd0f6f8
Community Member

My client says they have approved the payment. But it's still the same.

Hoping someone can help, I tried contacting Upwork support but no response.

Hi Qui,

 

Thank you for your message. I can see that you're already communicating with our support team via a support ticket regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork
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