I already followed up with the team handling your case and you can expect an update on your open ticket very soon. While you are waiting for our team to follow up, you can try clearing your cache and cookies or using a different browser and see will that resolve the issue.
I also encounter the same problem. I cannot initiate video call with Upwork to verify my identity. I have been attempting to do this for almost a week already. Thank you.
Thank you for the prompt response. I tried opening Upwork in Mozilla Firefox, but the issue still persists. In fact, it has become worse. If I open the Identity Verification in Settings, the website shows a blank space.
Is there any other way to resolve this?
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