Mar 5, 2020 03:06:53 AM by Maria Ines A
Hi,
I need some help. I can't log in.
First I received a message to verify I am a human.
Then, I tried to log in but after entering the password I get Error from Chrome:
'ERR_TOO_MANY_REDIRECTS'
I deleted all the cookies for upwork.com and any link I have with the 'upwork' word on it and tried again. I still can't log in,
Any help /ideas are welcome
Thanks
Maria
Dec 23, 2020 02:53:15 AM by Kate C
Hi, Joanne.
I also cann't to log in. Could do you please help me to solve this issue?
Thank you,
Kate
Dec 23, 2020 03:29:24 AM by Aleksandar D
Hi Kate,
I'm sorry to hear about that. One of our team members will reach out to you directly via email to assist you further.
Thank you.
Dec 29, 2020 04:14:58 AM by Kate C
Hi, Alexandar.
Unfornunately nobody reached me. Can you please ask anybody from your team members to help me again?
Kate
Actividady@gmail.com
Jan 5, 2021 04:24:06 PM by Tim O
I'm also getting this issue. Cleared cache/cookies etc and no luck.
Jan 5, 2021 05:32:14 PM by Avery O
I'm sorry for the inconvenience this has caused you, Tim.
I have shared your concern with the Customer Support Team and they will reach out to you through an email support ticket to assist you further to resolve your issue.
Jan 15, 2021 08:28:57 AM by Laura S
We're having this same issue as well - our admin can't log in (too many redirects), but others on the account can.
We need to approve a project and are unable to do so - any help would be appreciated.
Jan 15, 2021 09:12:07 AM by Bojan S
Hi Laura,
Thank you for reaching out to us. It looks like you were able to reach out to our support team and they guided you regarding your concern. Feel free to reach back to us if you need any further assistance.
Jan 17, 2021 03:26:04 AM by Ahsan K
Hi,
I've been trying to login to my account for days now. I am getting the ERR chrome error like the others! Please help.
Jan 17, 2021 06:01:09 AM by Nikola S
Hi Ahsan,
I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further with your account.
Jan 25, 2021 01:42:14 PM by Peter M
The same issue here, I've tried with Firefox and Chrome, cannot login to upwork
Jan 25, 2021 02:23:57 PM by Bojan S
Hi Peter,
We'll have one of our agents reach out to you directly to assist you with accessing your account.
Thank you for reaching out to us.
Jan 25, 2021 03:30:11 PM by Charles B
It turned out that my country and city were not entered into my settings - tech support did it for me and I was good to go
Jan 27, 2021 09:37:04 AM by Bojan S
Hi Oleksandr,
Could you please go to your account settings and choose the tab on the top-left, ''My Info''. Kindly try adding your address details, security question, and phone number in order to fix this error.
If the issue persists after this please let us know and our team will assist you further.
Thank you!
Jan 27, 2021 07:31:59 PM by Renu M
Jan 27, 2021 09:24:48 PM by Joanne P
Hi Renu,
I've escalated your concern to our team. One of our team members will reach out and assist you directly via a support ticket.
May 11, 2021 02:43:16 AM Edited May 11, 2021 02:48:55 AM by Aleksandar D
I have the same problem with my account **Edited for Community Guidelines**. I keep getting too many redirect error message.
May 11, 2021 03:17:15 AM by Aleksandar D
Hi Anthony,
I'm sorry to hear about your troubles logging in. One of our agents will reach out to you directly via email to assist you further.
Thank you.
Jun 11, 2021 01:22:48 AM Edited Jun 11, 2021 01:55:26 AM by Frank S
I'm having the same issue.
Can you have a look?
Edit: It keeps redirecting to this membership change plan url whenever clicking 'submit proposal': https://www.upwork.com/ab/account-security/login?redir=%2Fnx%2Fplans%2Fmembership%2Fchange-plan%3Fre...
Jun 11, 2021 03:07:48 AM by Aleksandar D
Hi Frank,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to investigate the issue with the redirection.
Regarding your problem with proposals, it looks like you set yourself to be an exclusive member of your agency. As an exclusive member, you can only use the agency's membership plan and you have no Connects there or the Agency Plus membership that would allow you to buy Connects in the first place.
Right now, when you try to submit proposals, it's only letting you submit as an agency member. You need to select the Plus membership plan here and purchase Connects or change your status from Exclusive to Non-Exclusive. If you switch the status, you can choose if you want to submit a proposal as an agency freelancer or not.
To update your status, switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive'. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive'.
Thank you.
Jun 11, 2021 03:14:29 AM by Frank S
Jun 11, 2021 05:23:39 AM by Aleksandar D
Hi Frank,
The contracts will remain on your profile if the agency is closed. If you want to close the agency, you can do so by following the steps outlined here or follow up here and we'll close it for you.
Thank you.
Jun 20, 2021 09:30:36 AM Edited Jun 20, 2021 09:31:49 AM by Ryan M
Jun 20, 2021 11:12:36 AM by Luiggi R
Hi Ryan,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Aug 2, 2021 06:13:10 AM by Chirag M
I'm facing this issue since last 2-3 weeks not sure why its happening with my user account? unable to apply to any job because of this error. Please resolve asap. Many Thanks!
Aug 2, 2021 06:28:25 AM by Aleksandar D
Hi Chirag,
I'm sorry to hear about that. We'll have one of our team members reach out to you directly via a support ticket to assist you further with this.
Thank you.
Aug 2, 2021 07:32:14 AM by Charles B
My issue got resolved when the customer service person looked at my record and noticed that my address was incomplete - i think it was something small, like the country code wasnt present. I bet this is the issue for most people with the same error
Dec 10, 2021 12:41:09 PM by Matthew T
This is an old thread, but I'm getting the same issue 12/10/2021. Can't login into portal,
www.upwork.com redirected you too many times.
Dec 10, 2021 01:36:02 PM by Bojan S
Hi Matthew,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Oct 2, 2022 08:36:13 PM by Mankirat S
Hi, I know i'm late to this thread but I'm facing the same issue, it says 'upwork redirected too many times'. Please help
Oct 2, 2022 10:09:54 PM by Pradeep H
Hi Mankirat,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Jan 4, 2023 01:57:52 PM by Tim C
I'm having exactly the same problem. Tried every browser, cleared all caches and cookies. Nothing works.
Jan 4, 2023 02:44:54 PM by Arjay M
Hi Tim,
Thank you for reaching out to us and reporting this error. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.
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