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Murad's avatar
Murad I Community Member

I can't log in to my account

Hi, I'm trying to log in to my Freelance account, I'm entering my email and then Continue with Google button appears. But this "Continue with Google" button doesn't work at all on my computer chrome browser. So I can't login to my account on my computer. I've tried to cancel Google sign in option in the android app of Upwork but that cancel button doesn't work! What can I do to login to my account? Please remove this Google sign in option. Thank you
ACCEPTED SOLUTION
Bojan's avatar
Bojan S Community Manager

Hi Murad,

 

One of our agents will reach out to you directly via email to assist you with accessing your account.

 

Thank you for reaching out to us. 

~ Bojan
Upwork

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53 REPLIES 53
Bojan's avatar
Bojan S Community Manager

Hi Murad,

 

One of our agents will reach out to you directly via email to assist you with accessing your account.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Murad's avatar
Murad I Community Member

Okay, I'll be waiting. Thank you so much
Joshua's avatar
Joshua N Community Member


Murad I wrote:
Okay, I'll be waiting. Thank you so much

Murad I wrote:
Okay, I'll be waiting. Thank you so much

Hello was the situation resolved ?

Bojan's avatar
Bojan S Community Manager

Hi Joshua,

 

Are you experiencing any issues? Feel free to follow up with more information if there is anything we can assist you with.

 

Thank you! 

~ Bojan
Upwork
Joseph Luigi's avatar
Joseph Luigi C Community Member

I'm having the same issue. I used another account to contact you. Is there a way to access my own account? 

Nikola's avatar
Nikola S Retiring Moderator

Hi Joseph, 

 

I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

 

~ Nikola
Joseph Luigi's avatar
Joseph Luigi C Community Member

This isnt a multiple account. I borrowed a friend's account to reach you. Anyway I found a way to contact your support via e-mail using my own e-mail address. Thank you!

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi there,

 

Thank you for your message. A gentle reminder that sharing of account is against our Terms of Service and could result in this account being suspended. 

 

You can contact us directly on any social media you prefer:

 


~ AJ
Upwork
Simon's avatar
Simon M Community Member

Hi there,

I am also facing the same problem with my login via google account but for mobile i need that for my verification.

please assist me.

Thank you

Pradeep's avatar
Pradeep H Retired Team Member

Hi Simon,

 

You can disconnect the Google sign-in from Settings > Connected Services page. Alternatively, you can update your password from the Settings > Password & Security page by clicking the pencil icon under the Authentication options. If you have any further questions or concerns, feel free to reply to this message.

 

- Pradeep

Lurdes's avatar
Lurdes P Community Member

Same thing happened to me just now, had to create another account (with another email) so I could answer to this. It's the same thing but it logged out of my computer and my iPhone. I can't have any access to my account, when I try to log in by email it says 'this email address uses google sign in' and when i try to log in by google sign in it says i 'have not activated the google sign in method for this account'. Can someone help me?

Joanne's avatar
Joanne P Retired Team Member

Hi Lurdes,

 

Please send me a PM by clicking on my name, and kindly share the details of the account you're referring to so I can check. 

~ Joanne
Upwork
Royale's avatar
Royale M Community Member

Hello! I have the same problem now that's why I had to create another account. and I can't send you a private message as well. Can you help me?

 

Joanne's avatar
Joanne P Retired Team Member

Hi there,

 

I have sent you a PM. Thank you!

~ Joanne
Upwork
Joseph Luigi's avatar
Joseph Luigi C Community Member

Hello, i need help logging in to my account. Can you please message me? I cant seem to find a way to send you  a private message. 

Wanida's avatar
Wanida S Community Member

Hi Joanne,

 

I have the same problem, so I have to create a new account to contact you. Could you please help me to fix this problem?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Wanida,

 

Thank you for your message. Could you please click on my name above this post and send me a private message with the registered email address for the previous account?

 

- Pradeep

Jean's avatar
Jean B Community Member

I have the same problem just now, I already messaged the team via twitter, FB and Instagram but I have not gotten any response.

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Jean,

 

Thank you for reaching out to us. I checked and it looks like you were able to log into your account. Could you please let us know if you need further assistance? 

 

~ Nikola
Abid's avatar
Abid H Community Member

Hi, I'm trying to log in to my Freelance account, I'm entering my email and then Continue with Google button appears. But this "Continue with Google" button doesn't work at all on my computer Mozila Firefox browser. So I can't login to my account on my computer. Please help Thank you
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Abid,

 

I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi
Joshua's avatar
Joshua N Community Member

Hi, I'm trying to log in to my Freelance account, I'm entering my email and then Continue with Google button appears. But this "Continue with Google" button doesn't work at all on my computer chrome browser. So I can't login to my account on my computer. I've tried to cancel Google sign in option in the android app of Upwork but that cancel button doesn't work! What can I do to login to my account? Please remove this Google sign in option. Thank you

Bojan's avatar
Bojan S Community Manager

Hi Joshua,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Claire's avatar
Claire T Community Member

Hi,

I'm having exactly the same problem, I had to create a new account just to write this,

Claire