I can't login because of the two-factor authentication

[madnoxoffcl]

Hi,

I can't login to my account because I no longer have access to the mobile number registered for the two-factor authentication. Please help. 

Looking forward for a response. 

Regards, 

Anne

[petra_r · Accepted solution]

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Anne Franczeska V wrote:

I can't login to my account because I no longer have access to the mobile number registered for the two-factor authentication. Please help. 

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Complete this form, so Upwork can help you get back into your account

[madnoxoffcl]

Thank you for sending me the link to the form that I need to fill out. 

[ba8526b7]

I have the same problem! Upwork is taking me in circles without a solution!

[AndreaG]

Hi Herl,

I checked and it looks like you've been able to log in to this account. If you're referring to another account, could you please click on my picture next to this post and send me a private message with more info about the account you need help with? You should be able to send private messages as soon as you become an Active Member.

Thanks!