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chukwu-christian
Community Member

I can't login through my PC

Hi
I haven't been able to login to my Upwork profile for over 3 days and still counting.

I don't really know what the problem is but I have attached a screenshot.

The problem began with a boring and rampant captcha checks before I started having the last challenge of being locked out.

There's neither a space to input my details or proceed to my profile after clicking LOGIN.

Please, help me as soon as you can.

Thanks.
4 REPLIES 4
PradeepH
Moderator
Moderator

Hello Christian,

 

Thank you for your message. Asking users to enter CAPTCHA when we detect unusual activity is one of the tools Upwork uses to help ensure a safe online workplace. That said, it's not normal when CAPTCHA appears too often.

Please, make sure that:

Javascript is enabled
Cookies are enabled
Your browser does not block ads
Your browser is not blocking Upwork analytical tools.

 

Finally, you can try clearing Cookies and Cache on your browser. You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you.

Pradeep

Upwork

 Thanks for your prompt response though the problem has gone. I am just afraid it would come back though

Hi Christian,

 

If you experience the same problem again, you can follow the troubleshooting steps Pradeep shared in his post. If those steps are not helping you, feel free to follow up here so that we can assist you further. Thank you.

~ Goran
Upwork

Thanks Goran

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