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I can't login to upwork help support.

Hello,

 

I Registered in Upwork and when I trying to login to upwork help support, it is redirecting to My Job Feed.

 

And in the URL I am seeing the below message:

 

kind=error&message=Invalid data from remote sign-in mechanism. Missing name or email.

 

Can anyone help me to come out from this problem? I used many computers and laptops as well as mobiles, but no solution.

 

 

Best wishes and regards.

Bin

22 REPLIES 22
mthornton-cpc
Member

Bin, have you tried using the Help & Support menu item in the footer of the main site? On your job feed page just scroll down and click Help & Support from the footer. That'll take you to the H&S page where your options for how to contact Customer Support are on the right of the page. 

Thanks for your reply.

 

I already tried that...

But same redirecting to my job feed page.

 😞

 

Have you received notification from Upwork that your profile has been approved?  I believe I read that, until that happens, you cannot access support.  I'm sure someone will respond if that's not correct.

Thanks for your reply.

 

I already approved by upwork and finished 5 projects on upwork.

100% profile complete and everything was fulfilled.

But error occurs.

Hmm.  Have you tried using an incognito window?  Clear cache and cookies?

Very thanks Miss Christy.

I've tried everything what I can do....

Even checked this link too.

https://community.upwork.com/t5/Freelancers/Unable-to-Chat-with-Upwork-Support/m-p/206606#M121426

She was same issue with me.

But she also not solved her issue.

 

Maybe, 'bad luck good luck, who knows."

 

I think, I am bad luck...

😞

You can also try going to your "Find Work" page.  Hovering on the left side toward the bottom, there's a "Help" tag that you can press.

kochubei_valeria
Community Manager
Community Manager

Hi Bin,

 

Could you please try accessing the Help Center again? It should work this time but let us know if it still redirects you.

~ Valeria
Upwork

Hi Miss Valeria.

Thanks for your reply.

It still redirects me to other page.

😞

 

Same happen to me.. have you found a way to solve it?

Any joy with this? I have exactly the same problem : |

I have the same problem.

Hi Svitlana,

I just checked your account and I can see that our team has reached out to you via ticket, you can access your tickets on this Link. Let me know if you`re receiving any errors or your being redirected when you try to access your ticket section. Thank you.

~ Goran
Upwork

Thank you, but this link redirect me to "My job feed" page too.

Hi Svitlana,

Please try logging in with another browser to your account and then accessing this link. First you will need to log in and then you will be able to access your Request section. If you`re still experiencing the same issue let me know, thank you.

~ Goran
Upwork

It does not work using  firefox too. The link redirect me.

Thank you for the follow up Svitlana,

Our team will investigate this further from our end and reach out to you directly with more details soon. 

~ Goran
Upwork

Thank you. IE does not help too. I really need help because I need to complete identity verification video call and can't reach help center. Is it possible to receive this call in another way?

Thank you for your help. My issue resolved.

patelviral70
Member

same problem i can not contact any platfrom to upwork and not access help & support center


vishal k wrote:

same problem i can not contact any platfrom to upwork and not access help & support center


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