I can't login to upwork help support.

[Bin Z]

Hello,

I Registered in Upwork and when I trying to login to upwork help support, it is redirecting to My Job Feed.

And in the URL I am seeing the below message:

kind=error&message=Invalid data from remote sign-in mechanism. Missing name or email.

Can anyone help me to come out from this problem? I used many computers and laptops as well as mobiles, but no solution.

Best wishes and regards.

Bin

[Melissa T]

Bin, have you tried using the Help & Support menu item in the footer of the main site? On your job feed page just scroll down and click Help & Support from the footer. That'll take you to the H&S page where your options for how to contact Customer Support are on the right of the page. 

[Bin Z]

Thanks for your reply.

I already tried that...

But same redirecting to my job feed page.

 

[Christy A]

Have you received notification from Upwork that your profile has been approved?  I believe I read that, until that happens, you cannot access support.  I'm sure someone will respond if that's not correct.

[Bin Z]

Thanks for your reply.

I already approved by upwork and finished 5 projects on upwork.

100% profile complete and everything was fulfilled.

But error occurs.

[Christy A]

Hmm.  Have you tried using an incognito window?  Clear cache and cookies?

[Bin Z]

Very thanks Miss Christy.

I've tried everything what I can do....

Even checked this link too.

https://community.upwork.com/t5/Freelancers/Unable-to-Chat-with-Upwork-Support/m-p/206606#M121426

She was same issue with me.

But she also not solved her issue.

Maybe, 'bad luck good luck, who knows."

I think, I am bad luck...

[Christy A]

What about this link?

https://support.upwork.com/hc/en-us/requests/new

[Mary W]

You can also try going to your "Find Work" page.  Hovering on the left side toward the bottom, there's a "Help" tag that you can press.

[Valeria K]

Hi Bin,

Could you please try accessing the Help Center again? It should work this time but let us know if it still redirects you.