Jun 18, 2020 02:09:05 PM by Jaya S
Upwork keeps saying that it is not safe to open. Client is not responsive atm.
Solved! Go to Solution.
Jun 18, 2020 02:52:21 PM by Preston H
Jaya:
The PDF file was probably fine.
But Upwork modifies PDF files, sometimes in ways that makes the files unusable.
So the correct colution is to use OTHER file transfer methods, such as FTP, Dropbox, email, WeTransfer, etc.
As a successful, professional freelancer, you should have a few favorite file transfer methods of your own, and you should be able to recommend these to clients that you work with.
Jun 18, 2020 02:52:21 PM by Preston H
Jaya:
The PDF file was probably fine.
But Upwork modifies PDF files, sometimes in ways that makes the files unusable.
So the correct colution is to use OTHER file transfer methods, such as FTP, Dropbox, email, WeTransfer, etc.
As a successful, professional freelancer, you should have a few favorite file transfer methods of your own, and you should be able to recommend these to clients that you work with.
Jun 18, 2020 03:17:28 PM by Bojan S
Hi Jaya,
We'll have one of our agents reach out to you via a support ticket to assist you with downloading this file.
Thank you for reaching out to us.
Jun 18, 2020 03:21:53 PM by Jaya S
Hi Bojan, yes please and thank you. Do you need the pdf file link?
Jun 18, 2020 05:47:28 PM by Joanne P
Hi Jaya,
I checked your account, and I can see that our team reached out to you to assist you further. Please log in to your account and check your ticket number: 28953833. Thank you!
Aug 1, 2023 07:49:34 PM by Ernest K
Aug 1, 2023 08:53:27 PM by Joanne P
Hi Ernest,
You might want to check with your client if they have a PDF reader on their computer. They need it to view the PDF file you are sending them.
Aug 25, 2023 09:05:13 AM by Jeptoo B
Hello,
I'm having the same challenge. The client shared the pdf work but upon opening it, it shows [ exe]. I've tried opening it on windows and Mac, non of them work.
Two different clients insisted the documents are in pdf, but they don't appear as so.
Is there a solution for this?
Kindly and urgently assist.
I might just lose this job and the fault isn't on my end.
Regards,
Aug 26, 2023 10:26:55 PM by Jeptoo B
I couldn't risk trying to open it, since the client started insisting I share with him the ID to any desk.
That was such a red flag to me.
I asked him multiple times to convert the document to the normal pdf, and he refused.
Red flag again.
I decided to decline the offer and move on.
I've so far declined jobs twice, because of such documents.
If upwork isn't safe with regulation, where is?