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I can't open a PDF that my client sent me.

jayasuarez
Active Member
Jaya S Member Since: Jun 18, 2020
1 of 5

Upwork keeps saying that it is not safe to open. Client is not responsive atm. 

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
BEST ANSWER
2 of 5

Jaya:
The PDF file was probably fine.

But Upwork modifies PDF files, sometimes in ways that makes the files unusable.

 

So the correct colution is to use OTHER file transfer methods, such as FTP, Dropbox, email, WeTransfer, etc.

 

As a successful, professional freelancer, you should have a few favorite file transfer methods of your own, and you should be able to recommend these to clients that you work with.

View solution in original post

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 5

Hi Jaya,

 

We'll have one of our agents reach out to you via a support ticket to assist you with downloading this file. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
jayasuarez
Active Member
Jaya S Member Since: Jun 18, 2020
4 of 5

Hi Bojan, yes please and thank you. Do you need the pdf file link? 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5 of 5

Hi Jaya,

 

I checked your account, and I can see that our team reached out to you to assist you further. Please log in to your account and check your ticket number: 28953833. Thank you!

~ Joanne
Upwork
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